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Susan Lee on Muck Rack

Susan Lee

San Jose
As seen in: CNN, Medium, MSN UK, The New York Times, Color Research & Application, CNBC, Harvard Business Review, The Conversation, Carmarthen Journal, Llanelli Star and
growth strategist, transformation leader, customer experience expert, brand advisor, reinvention coach
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Articles

No off-the-shelf solutions to tackle shoplifting surge

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By Susan Lee
| Magzter Inc. Verified
Derby Telegraph | May 02, 2026 HE middle aged woman standing next to me in the supermarket car park gasped: “Oh my God, I haven't paid for this!” “This” was a pack of sliced ham which was guiltily hiding in the bottom of her trolley, uncovered as she put her bags into the car. Slightly panic-stricken, she ran back into the shop to fess up her crime and take the rap which in her case, I suspect, was an understanding smile from staff on customer services.
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We've reached tipping point

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By Susan Lee
| Magzter Inc. Verified
Derby Telegraph | March 28, 2026 STRAIGHT TALK LOAD OF RUBBISH: Dumping household waste is fly-tipping SOME years ago the American author Bill Bryson took a trip around the UK for a forthcoming travel book and landed in my home city of Liverpool. “They were having a festival of litter when I arrived,” he later wrote, recalling how rubbish “fluttered gaily in the bushes and brought colour and texture to pavements and gutters”. Reader, it stung.
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Celia is a role model for humanity

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By Susan Lee
| Magzter Inc. Verified
Derby Telegraph | March 21, 2026 STRAIGHT TALK I AM fortunate in my job that I get to meet and chat with some truly remarkable people. By remarkable I don’t mean famous faces or celebrities or social media influencers but ordinary folk who are, in reality, very far from it. These are individuals who do extraordinary things in a quiet way, going about their daily lives improving the existence of others or enhancing society in general.
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