Andrew Moore
North Carolina
Communications Manager at the @NCState College of Natural Resources. I write about Earth-saving science and the people who do it. Opinions are my own.
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Articles by Andrew Moore
CPS Energy fixes streetlight after SA woman waited months | Call KENS
SAN ANTONIO — A woman who spent five months asking CPS Energy to repair a streetlight near her home finally saw it working again after she called KENS 5. Melisa Elias told KENS she leaves for work early in the morning and needed her local streetlights to be functioning. When a light went out back in May, she sent an email to CPS Energy asking to have it repaired. This story continues below. More in Investigations “Safety matters and like I said it’s been out for too long,” Elias said.
CALL KENS: Lackland Heights HOA needs new board members to keep it clean
SAN ANTONIO — Homeowners in the Lackland Heights neighborhood say they spent months asking their homeowners association’s management company to mow the front entrance. After they contacted KENS 5, the grass was cut and a problem with the American flag at the entrance was fixed. Residents Johnny Nava and Albert Murillo told KENS 5 last week they had been trying to get the entrance mowed since May and had been calling and emailing HOA management to try and get help.
CALL KENS: Low-hanging cable lines fixed after homeowner calls KENS 5 Original
SAN ANTONIO — Glenn Boeck was doing everything he could to get some low-hanging cable lines in his back alley fixed. A large tree had fallen on the power and cable lines more than a month ago. While CPS Energy quickly got the power lines fixed, the cable lines were still a problem. “They are pretty low. Just four and a half feet. Kids could be playing on this stuff,” Boeck said. This story continues below.
CALL KENS: Illegal dumping cleanup begins after Call KENS questions city, county over dispute Original
SAN ANTONIO — Piles of wooden pallets, mattresses and other debris sat along Casias Road for months as the City of San Antonio and Bexar County disagreed over who was responsible for cleaning and maintaining the road. Homeowner Robin Welch told KENS 5 he called both sides at least three times each, and even tried putting them on another joint call, but still couldn’t get any help. “The city is blaming the county and the county is blaming the city,” Wetch said.
Plasma technology could help plant-based packaging replace plastic
Credit: Applied Surface Science (2027). DOI: 10.1016/j.apsusc.2026.168134 A new study has found a sustainable and scalable way to improve the durability of plant-based packaging; it's a discovery that researchers say could help curb the environmental footprint of plastic. Researchers used advanced plasma technology to apply layered, protective coatings to the surface of cellulosic nanofibril (CNF) films, with the goal of reducing water absorption and improving moisture resistance.
Colts' Shane Steichen Explains Play-Calling Decisions in Loss vs. Chiefs
Indianapolis Colts head coach Shane Steichen is catching heat for his end-of-game strategy against the Kansas City Chiefs. Indianapolis Colts head coach Shane Steichen looks on during the second quarter against the Kansas City Chiefs at GEHA Field at Arrowhead Stadium. | IMAGN IMAGES via Reuters Connect The Indianapolis Colts had just caught a break.
Colts' Shane Steichen Explains Play-Calling Decisions in Loss vs. Chiefs
The Indianapolis Colts had just caught a break. After a 48-yard connection from Daniel Jones to Laquon Treadwell was initially called a fumble and recovery by the Kansas City Chiefs, a long review revealed Treadwell was down by contact. The call set up the Colts with first-and-10 at the Chiefs' 17-yard line, down 30-27 with 4:50 left in overtime. A touchdown would ice the game and complete the upset, giving the Colts some much-needed momentum.
CALL KENS: 90-year-old says company took his $700, never completed repair
SAN ANTONIO — A 90-year-old San Antonio man paid Mega Appliances Repair more than $700 to repair an icemaker back in May. Now the appliance still does not work properly and he has been unable to get a refund. KENS 5 found other customers complaining about similar issues with the Better Business Bureau. Ray Respondek said the company initially told him they replaced a part in the icemaker for his home bar. This story continues below.
Moore: Colts 53-Man Roster Prediction Includes a Few Surprises Original
The Indianapolis Colts must cut their roster to 53 players by Sunday night. Indianapolis Colts quarterback Daniel Jones (17) yells at the line of scrimmage Sunday, Nov. 30, 2025, during a game against the Houston Texans at Lucas Oil Stadium in Indianapolis. | USA TODAY Network via Reuters Connect The Indianapolis Colts wrap up the preseason later today when they take on the Detroit Lions at Lucas Oil Stadium.
Moore: Colts 53-Man Roster Prediction Includes a Few Surprises
The Indianapolis Colts wrap up the preseason later today when they take on the Detroit Lions at Lucas Oil Stadium. It's the final chance for players on the bubble to make their case for a spot on the 53-man roster. Here is how I see Indy's team shaking out after roster cuts take place on Sunday evening. Note: * denotes starters. Indianapolis Colts quarterback Daniel Jones (17) passes the ball Wednesday, Aug. 19, 2026, during a joint practice with the Atlanta Falcons at Grand Park in Westfield.
Drought stress in trees: What to expect and what to do
Credit: Unsplash/CC0 Public Domain Recurring and prolonged periods of drought are worsening worldwide, triggering a dangerous chain reaction for trees, according to a forest health expert at North Carolina State University. Trees rely on soil moisture to transport nutrients, cool their leaves and create food through photosynthesis — all vital processes for survival. Drought removes that moisture.
Colts signing Keenan Allen greatly improves suspect wide receiver depth
The Indianapolis Colts have been looking for wide receiver help throughout the summer months, as depth at the position has been questionable at best. Now, help is on the way in the form of a six-time Pro Bowler. NFL Insider Jordan Schultz is reporting that the Colts have signed wide receiver Keenan Allen to a one-year deal worth up to $8.32 million. Allen is entering his 14th season in the league, spending most of his career with the Los Angeles Chargers.
Colts Signing Keenan Allen Greatly Improves Suspect Wide Receiver Depth
The Indianapolis Colts have been looking for wide receiver help throughout the summer months, as depth at the position has been questionable at best. Now, help is on the way in the form of a six-time Pro Bowler. NFL Insider Jordan Schultz is reporting that the Colts have signed wide receiver Keenan Allen to a one-year deal worth up to $8.32 million. Allen is entering his 14th season in the league, spending most of his career with the Los Angeles Chargers.
Life Through the Lens: The battle within
Spider-man: Brand New Day (2026) - dir. by Destin Daniel Cretton Widow's Bay (2026) - created by Katie Dippold For a limited time only, the hit Broadway musical Hadestown was shown at Regal. For 2 hours and 21 minutes, I was entranced! If you were lucky enough to see it, you'd know what I am talking about. Sadly, I can't tell you to "get out there and see it" because its theatrical run is over. Maybe … drive to Broadway?
CALL KENS: Homeowners say the Hunters Mill HOA still hasn’t replaced this mailbox after two years
SAN ANTONIO — Homeowners in a northeast San Antonio neighborhood say they have been driving to the post office to pick up their mail for nearly two years because a cluster mailbox in their community remains broken. They found the mailbox broken all the way back in 2024. “We came out to check our mail one morning. The door was completely missing,” homeowner Cory Smith said.
Jonathan Taylor's Favorable Extension is Telling About Colts' Future
It was a much easier negotiating period this time around for Jonathan Taylor and the Indianapolis Colts. ESPN's Adam Schefter reports that the Colts and Taylor have agreed to a two-year, $44 million extension that can be worth up to $47 million. The deal includes $39 million guaranteed and ties Taylor to the Colts through the 2028 season. Taylor has become one of the best players in franchise history since he was drafted in 2020.
CALL KENS: Hundreds of RBFCU customers have been scammed. An Attorney says some customers should get reimbursed
SAN ANTONIO — Hundreds of Randolph-Brooks Federal Credit Union customers have been targeted by impersonation scams in the second quarter of 2026, according to the credit union. A growing number of victims are telling KENS 5 they lost thousands of dollars and the credit union refused to reimburse them and denied their fraud claim. This story continues below.
CALL KENS: Hundreds of RBFCU customers have been scammed. An Attorney says some customers should get reimbursed
Hundreds of Randolph-Brooks Federal Credit Union customers have been targeted by impersonation scams in the second quarter of 2026, according to the credit union. A growing number of victims are telling KENS 5 they lost thousands of dollars and the credit union refused to reimburse them and denied their fraud claim. Now, Consumer Protection Attorney Bill Clanton has told KENS 5 he believes some of those cases should not have been denied and the credit union was wrong to do so.
Takeaways From Colts Camp Day 4: Daniel Jones Boasts Impressive Day
The Indianapolis Colts wrapped up their fourth practice of training camp on Saturday. The weather forced the Colts to practice indoors for the first time, where we were treated to a great day from QB1. Here are the top takeaways from Saturday's practice at Grand Park Sports Campus. Indianapolis Colts safety Hunter Wohler (30) participates in a drill on day two of training camp at Grand Park Sports Campus.
Call KENS: Northeast Baptist Hospital bill canceled after man calls KENS
SAN ANTONIO — Northeast Baptist Hospital initially charged Carl McHenry more than $3000 after a doctor checked him out for sinus pain. He called KENS 5. Carl McHenry had been dealing with severe sinus pain for four days straight. When it didn’t get better, he went to Northeast Baptist Hospital to try and get some help. This story continues below. More in Investigations “It was hard to sleep and be at work. I would get this throbbing pain,” McHenry said.
Mandatory evacuations leave people displaced in Crystal City after Nueces River rises Original
CRYSTAL CITY, Texas — People living in Zavala County are hoping to see the water recede quickly so they can get get back home. Not everyone knows what they will be going back home to. Emergency crews evacuated residents from several Crystal City neighborhoods Friday morning and afternoon as the Nueces River continued to rise and floodwater moved closer to homes. Some residents are still waiting to find out when they can return. This story continues below.
How Wildfire Smoke Affects Your Health
Key Takeaways Wildfire smoke can travel far beyond active fires, creating hazy skies and exposing distant communities to fine particulate matter. Fine particulate matter in wildfire smoke can pose health risks,with sensitive groups including children, older adults and people with pre-existing conditions facing greater impacts. Reducing wildfire smoke exposure requires monitoring air quality, improving indoor air filtration and preparing communities for increasing wildfire risks.
Tornado damages apartment complex near UTSA, displacing about a dozen students
Follow Tornado damages apartment complex near UTSA, displacing about a dozen students Updated Wed, July 15, 2026 at 11:37 PM UTC Add Yahoo as a preferred source to see more of our stories on Google. Key takeawaysPowered by Yahoo Scout. Yahoo is using AI to generate key points from this article. This means the info may not always match what’s in the article. Reporting mistakes helps us improve the experience.
Watching nature videos can help relieve stress, study finds
Andrew Moore When stressed, it's important to find healthy ways to cope. Getting outdoors is a proven way to do so. But not everyone has easy access to nature. That's where nature videos might help, according to a North Carolina State University professor. Subscribe to our newsletter for the latest sci-tech news updates. "Research shows that exposure to nature is beneficial, even if that exposure only occurs through a screen.
CALL KENS: SA woman couldn’t get refund, then she called KENS 5
SAN ANTONIO — Crystal Castro started going to Milan Laser Hair Removal all the way back in 2023. She was hoping to get rid of facial hair. “They promised me to have at least eight to ten sessions and it would be gone totally,” Castro said. Castro signed a contract for around $3000 and the company started the treatments. Unfortunately, Castro said, the treatments didn’t seem to work for her. Her notes show she tried more than 20 treatments.
CALL KENS: Flats on Wakefield unable to fix tenant air conditioning chiller system Original
SAN ANTONIO — Tenants at Flats on Wakefield said they haven’t had air conditioning for months. At the same time, city records show the apartment complex still has dozens of unaddressed code violations and the complex has been cited more than 400 times since 2024. The management company that runs the property told KENS 5 they don’t own the complex and can only work within the limited financial resources they have available.
CALL KENS: SAWS fixed an east side woman’s sewer issue but the contractor didn’t clean up. Then she called KENS.
SAN ANTONIO — An east side woman said she was grateful after a San Antonio Water System program, Laterals to People, helped fix a sewer problem at her home for free. The only problem: The contractor responsible for the job didn’t clean up afterwards and she couldn’t get them to come back out. Charlotte Williams-Ratcliff said her home’s sewer backflow valve had collapsed and that led to sewage flowing through her yard. It turns out, she qualified for a SAWS Uplift Program called Laterals to People.
CALL KENS: SAWS fixed an east side woman’s sewer issue but the contractor didn’t clean up. Then she called KENS.
An east side woman said she was grateful after a San Antonio Water System program, Laterals to People, helped fix a sewer problem at her home for free. The only problem: The contractor responsible for the job didn't clean up afterwards and she couldn't get them to come back out. Charlotte Williams-Ratcliff said her home's sewer backflow valve had collapsed and that led to sewage flowing through her yard. It turns out, she qualified for a SAWS Uplift Program called Laterals to People.
Call KENS: Illegal dumping cleaned up after KENS 5 gets involved Original
BEXAR COUNTY, Texas — Neighbors on Noyes Road said they spent two months asking both the city and county to clean up illegal dumping near their properties. Both Bexar County and the City of San Antonio claimed they were not responsible. Julie Mitchell told KENS 5 she had been going back and forth since April. “It’s terribly frustrating. It’s so embarrassing too,” property owner Julie Mitchell said. “I pass it several times a day.
Colts' Alec Pierce Explains Decision on Surgery, Provides Rehab Update
Many were surprised to hear that Indianapolis Colts wide receiver Alec Pierce had a cleanup procedure on his ankle this spring. The news came shortly after Pierce signed a four-year, $114 million extension, the largest contract for a free agent wide receiver in NFL history. The extension followed a breakout campaign for Pierce in which he had over 1,000 yards receiving for the first time and led the NFL in yards per catch (21.3) for the second year in a row.
CALL KENS: A family is tired of their property flooding during every strong rain; Now the city is looking into it.
SAN ANTONIO — Aaron Wing said his family has to worry about their porch and yard flooding every single time they get a strong rain. He said the city resurfaced their street around five years ago but didn’t upgrade their sidewalks. “They redid the street and almost buried the sidewalk with the asphalt,” Wing said. When KENS 5 came out to the street, we found the sidewalk was still there but there was almost no curb for a large part of that block.
Why are NBA Finals tickets so expensive? Original
SAN ANTONIO — The San Antonio Spurs are headed to the NBA Finals for the first time since 2014, and fans hoping to see them in person should be ready to pay. At Frost Bank Center, the cheapest tickets KENS 5 could find for the first game of the NBA Finals were around $1,000 on the balcony. Lower-level seats started at $3,300, while seats close to the front row were listed between $10,000 and $20,000. This story continues below.
CALL KENS: Cancer survivor gets new refrigerator after KENS contacts warranty company
SAN ANTONIO — Elaine Longfellow is winning her battle with thyroid cancer. At one time, Longfellow said, her prognosis was only three months to live. She was treated at MD Anderson Cancer Center in Houston. “It was terminal and I went to Houston and they saved me there,” Longfellow said. Her recovery involves following a strict diet, and minimal fast food, so when her refrigerator stopped working, that was a problem. This story continues below.
Call KENS: A senior was worried she was losing care after getting a letter from her provider. KENS 5 helped clear it up.
SAN ANTONIO — A northwest San Antonio senior said she was frustrated and confused after receiving a letter from Gonzaba Medical Group which said they would no longer serve as her primary care provider after 60 days. Brenda Stuhldreher, 79, said she received a letter from Gonzaba Medical Group around April 28. The letter said the provider was reviewing it's "care delivery model." This story continues below.
CALL KENS: Widow gets tax refund after Call KENS contacts Jackson Hewitt
SAN ANTONIO — Dora Lopez lost her husband, Roberto, last year. The 81-year-old widow was now dealing with expenses she didn’t see coming and needed every dollar she could get. “I’ve called City Public Service for help with my electricity,” Lopez said. After filing her taxes with Jackson Hewitt in February, Lopez found out she would be getting a large tax refund this year. Lopez said the refund was initially a big relief.
CALL KENS: What if you are still missing a W-2 or other critical document to file your taxes? Original
SAN ANTONIO — It's two just days before the Federal Tax deadline and you still can't find that W-2 or 1099 you need to actually finish you taxes. Don't worry, you still have options. KENS 5 contacted the IRS about this exact issue after multiple viewers called KENS and explained they were having trouble getting their tax documents. Here's what you can do if you still need your documents: This story continues below.
Call KENS: Man needed city to start damage claim
SAN ANTONIO — In June of 2023, Alfredo Morfin came home to find a section of his driveway cracked and caved in. He didn’t know how it could have happened so he started asking his neighbors. Luckily, his neighbor had a security camera at the time. “He looked at the camera and he said, ‘oh it’s a garbage truck!” Morfin said. The neighbor’s video showed a large truck, which turned out to be a City of San Antonio solid waste truck, using Morfin’s driveway and his neighbor’s yard to make a 3-point turn.
CALL KENS: SA woman couldn’t get plumber to pull needed permits. Then she called KENS 5.
SAN ANTONIO — When Mary Lemus found out her tenant was having a plumbing issue in early February, she called Roto-Rooter right away. She signed a contract with the plumbing company back on February 9. Lemus never would have guessed she would be facing a city citation one month later. Roto-Rooter did send subcontractor Old South Texas Plumbing out to do the job, which involved a broken pipe under her home, and that contractor did complete a repair. This story continues below.
CALL KENS: Why were parked trains blocking this road?
SAN ANTONIO — Driving on Wetmore road in February, KENS 5 took a right on MacArther View and immediately stopped at the train crossing. The crossing guard arms were down, the lights were flashing, and a trained was parked just a few yards from the crossing. No train ever moved through. Eventually another driver drove around the crossing guard arms from the other side, and rolled down the window. He said this happened from time to time and the arms could be down for hours.
CALL KENS: Why were parked trains blocking this road?
Driving on Wetmore road in February, KENS 5 took a right on MacArther View and immediately stopped at the train crossing. The crossing guard arms were down, the lights were flashing, and a trained was parked just a few yards from the crossing. No train ever moved through. Eventually another driver drove around the crossing guard arms from the other side, and rolled down the window. He said this happened from time to time and the arms could be down for hours.
CALL KENS: A former post office employee couldn’t get his W-2. Then he called KENS 5.
SAN ANTONIO — Jesus De Hoyos worked for the United States Post Office in 2025. He knew they had his mailing address because they had sent other correspondence, and he knew he was supposed to get a W-2 to finish his taxes. Unfortunately, he hadn't seen it yet. He called the local post office where he had worked. Then he called the main office on Perrin Beitel Road in San Antonio. Then he called and emailed USPS Accounting Services in Eagan, Minnesota.
CALL KENS: A former post office employee couldn’t get his W-2. Then he called KENS 5.
Jesus De Hoyos worked for the United States Post Office in 2025. He knew they had his mailing address because they had sent other correspondence, and he knew he was supposed to get a W-2 to finish his taxes. Unfortunately, he hadn't seen it yet. He called the local post office where he had worked. Then he called the main office on Perrin Beitel Road in San Antonio. Then he called and emailed USPS Accounting Services in Eagan, Minnesota.
CALL KENS: An SA woman got a parking ticket for a car she no longer owned
SAN ANTONIO — Alice Essary traded in her 2023 Honda Accord in February of 2025. She said a local Toyota dealership gave her an offer on a new car that was too good to pass up. But then, more than four months later, the City of San Antonio Municipal Court sent her a notice that said she was being fined for parking the Honda Accord in a handicapped parking space in June. This story continues below.
Program: NRL Monday: No Ponga, No Brown, No worries
Newcastle coach Justin Holbrook joined Andrew Moore to declare they have no choice but to get on with it following injuries to stars Kalyn Ponga and Dylan Brown. Souths boss Blake Solly chats all things Alex Johnston following his record-breaking weekend. Four-time premiership winner Scott Sorensen dropped by the studio to discuss the Panthers' red-hot start to the season, Mitch Kenny's birdwatching and who's hot and who is under the pump in the NRL.
CALL KENS: CPS Energy catches billing fraud after elderly couple calls KENS Original
SAN ANTONIO — Katherine Cappel does her best to keep the electricity bill down. She and her husband Blaine keep lights off if they don’t need them and take other precautions. The elderly couple said their bill is normally under $200. So when CPS Energy tacked another $1400 on their December they nearly had a panic attack. “I was in shock!” Cappel said. “We’ve been here 28 years! We’ve never had a bill for 1400 dollars.” Mrs.
CALL KENS: Tenants consider suing storage facility over access to property Original
Tenants have been unable to get to property at Lone Star Boat and RV Storage for three months after a tower fell. Now they’re looking at lawsuits. SAN ANTONIO — Multiple tenants now tell KENS 5 they are considering legal action against a San Antonio storage facility after they have been unable to get to their property for three months. Lone Star Boat and RV Storage had to close access to the public around Dec. 9 after a communication tower fell across the property.
CALL KENS: Veteran warns others about public.com account issue Original
Air Force Veteran Angel Morales lost more than $13,000 after someone got into his public.com account. Public.com did not provide compensation. SAN ANTONIO — Sitting in a doctor’s office waiting room at 9 a.m., Angel Morales stared at his phone in disbelief. The Air Force veteran was waiting for a relative to finish their appointment and had decided to check his emails. He suddenly realized that someone was stealing his money.
Call KENS: VA mistakes mark thousands of living veterans as passed away. VA says they are still more than 99% accurate.
KENS 5 asked the VA why still-living veterans are being wrongly marked as deceased. The VA's response: They are still accurate more than 99 percent of the time. SAN ANTONIO — The United States Department of Veterans Affairs is accidentally marking veterans as deceased when they are still very much alive. On Tuesday the VA told KENS they have updated the records of more than 820,000 beneficiaries who passed away with an accuracy rate of 99.4 percent from 2021 to 2025.
CALL KENS: 3 teachers have sued Anthem School of Music for unpaid wages; 2 of those teachers got paid after calling KENS 5
Corey Richards called KENS about a payment dispute with Anthem School of Music. It wasn’t the first time KENS had a complaint about the school. SAN ANTONIO — Corey Richards said he started to notice money missing from his paychecks around January of 2024. He said it was a few hundred dollars a month. The teacher ended up suing owner Nathaniel Villarreal in small claims court and Villarreal didn’t show up to contest it.
CALL KENS: 3 teachers have sued Anthem School of Music for unpaid wages; 2 of those teachers got paid after calling KENS 5
Corey Richards said he started to notice money missing from his paychecks around January of 2024. He said it was a few hundred dollars a month. The teacher ended up suing owner Nathaniel Villarreal in small claims court and Villarreal didn’t show up to contest it. Richards didn’t know it at the time, but two other teachers had also sued Villarreal over missing pay and he didn’t show up in those cases either. Villarreal didn’t pay Richards in full until KENS 5 got involved.
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