Bhavya AGgarwal on Muck Rack

Bhavya AGgarwal

As seen in: Medium, The Next Web, DZone, Capterra, Free Press Journal (India), Elle (India), Training Industry, Getapp, The Copernican Shift

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Articles

Agentic AI in Insurance: Use Cases, Tools & Real-Life Examples

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By Bhavya AGgarwal
| The Copernican Shift
While Generative AI has been making waves across a variety of industries, the use of AI in the insurance industry - where precision, risk control and expert judgment are crucial - demands a more advanced solution. It requires smart systems that can think ahead, plan moves, and handle tough stuff like underwriting, claims, or spotting risks on their own. That's where agentic AI steps in.
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Agentic AI vs. LLM: Key Differences, Use Cases and CX Impact

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By Bhavya AGgarwal
| The Copernican Shift
If the difference between agentic AI and LLM had to be summed up in one word, it would be “autonomy.” Large language models (LLMs) have limited autonomy. They generate text, summaries, answers and code that help customer service teams work faster, but they do not act independently. Agentic AI, on the other hand, is built for complete autonomy. It plans, executes and manages the operational tasks so your human agents can focus on more critical CX priorities.
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Voice of Customer (VoC) Dashboard: How to Design

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By Bhavya AGgarwal
| The Copernican Shift
Customer feedback today is everywhere, and nowhere all at once. CX leaders are flooded with fragmented signals from surveys, social channels, support tickets, and reviews, yet struggle to see the complete picture of what customers truly need. As competition intensifies and customer patience reaches an all-time low, growth now depends on how quickly you can listen, interpret, and act on those consumer insights in real-time. A Voice of the Customer (VoC) dashboard brings that clarity.
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