MADISON COUNTY, Ala. (WHNT) — News 19’s Ellie Byrd sat down with Cathy Miller, Community Impact Director for United Way, and Cherrelle Locke, with Crisis Services, to discuss National 211 Day! This day is February 11th, and it’s a day to highlight the services that the 2-1-1 program provides to the community. 2-1-1 is a service through the United Way of Madison County that is a free and confidential service that helps people find the local resources they need.