James Glover
As seen in:
Forbes,
Oracle Magazine,
The Money Puzzle,
JD Supra,
eLearning Industry,
Accounting Today,
F5, Inc.,
Digital Commerce 360,
Electronics 360,
Mondaq
and
Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by James Glover
Who Really Determines Whether Training Transfers to the Job?
Key Takeaways Manager support is a key driver of training transfer, helping employees apply new skills and behaviors on the job. L&D teams can improve training effectiveness by building ongoing workplace practice, observable behaviors and manager feedback into training programs. Measuring training transfer requires comparing learner self-assessments with manager observations to identify behavior change and gaps in workplace support.
Why Do Managers Sign Off On Everything Except Employee Development?
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. A business operates on managers’ approval decisions, whether for purchase orders and change orders, time off and expense claims or the sign-off that lets a line restart after a stoppage. But for some reason, these leaders don’t get the same opportunity when it comes to their team’s development.
When Knowing Isn’t Enough: The Behavior Gap in Safety Compliance
Explore the behavior gap in safety compliance and why human error often overshadows knowledge in safety protocols. Daniel Kahneman’s Thinking, Fast and Slow describes two modes of cognition: System 1 (fast, automatic, unconscious) and System 2 (slow, deliberate, conscious). Safety protocols live in System 2. They require conscious thought and deliberate execution. Work happens in System 1—especially under time pressure.
Organizations Must Understand What Gen-Z Actually Needs From Training
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. When it comes to Gen-Z workers, most learning and development leaders concentrate on format. They focus on short videos, gamification, mobile-first delivery or social features layered onto the LMS. The underlying assumption is that Gen-Z will engage with training once it looks enough like the platforms they use after hours.
Onboarding Builds Knowledge. New Hires Need New Habits
Key Takeaways Leaders and L&D teams can build change readiness before disruption occurs by developing adaptability, resilience and confidence. Clear context and transparent communication help employees understand why organizational change is necessary. Employee input and two-way communication can strengthen trust, engagement and ownership during change. Leadership coaching and targeted development can build the skills needed to navigate continuous change.
Managers Need To Make A Habit Out Of Performance Reviews
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. Just 2% of CHROs at Fortune 500 companies believe their performance management system works. Two out of a hundred. It's not for lack of trying. Most large organizations run a serious review cycle now, with quarterly check-ins, goal reviews and structured windows for feedback.
Why L&D's Favorite Metrics Miss The Point
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. Training measurement usually stops right where business value begins. We tend to be diligent about the early signals and absent for the ones that matter, and the gap is structural, not accidental. Mapping The Kirkpatrick Model Consider how the four levels of the Kirkpatrick model fare in practice.
PrimeFlight's Time Management Breakthrough: A Case Study
Your ground operations manager wants his teams focused on what matters most. But when three radio calls come in simultaneously — fueling delays at Gate 12, equipment breakdown on Runway 6 and last-minute crew changes — theory meets reality. The urgent always wins. Across PrimeFlight Aviation Services’ global network, this scenario was too common. The cost wasn’t just lost productivity.
Why Is Learning And Development Still Designed Like It's 1995?
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. Most conversations about corporate training focus on content quality, instructor expertise or learner motivation. Walk into any L&D conference, and you'll hear debates about engagement strategies, curriculum design and measuring knowledge retention. But here's what the conversation misses.
Personalised Learning in the Workplace Explained
Overview Corporate learning failed to deliver impact despite personalised content recommendations. This article explains why personalised learning in the workplace must focus on behaviour and practice, not courses. It shows how contextual prompts, real-time practice, and on-the-job reinforcement outperform Netflix-style content personalisation for lasting skill development and measurable performance change. Introduction The L&D industry rushed to copy Netflix.
When Development Programs Look Good But Don't Work
Many training programs have impressive completion rates, detailed curricula, and satisfied learner feedback. But six months later, it’s hard to point to specific behavior changes or business improvements. If you’ve felt that, you may be running training theater programs that look professional but don’t drive real development. Turns out don’t believe their leadership development programs impact the business, even while their L&D teams celebrate high completion rates and 4.5-star satisfaction scores.
The AI Tipping Point: Maximize Enterprise Adoption Now
Your company bought artificial intelligence (AI) licenses for everyone. Early adopters are using them productively — saving hours per week, producing better analysis and solving problems faster. But most employees aren’t touching the tools yet, and adoption has stalled. AI spending surged to $13.8 billion in 2024, but only 28% of workers actually use AI at work. Meanwhile, 60% of business leaders admit their organization lacks a clear AI adoption plan.
Improve Account Management Through Activity-Based Training
Account Management: Why A One-Size-Fits-All Approach Costs You Revenue 63% of employees want more "in-the-moment" feedback on their performance, but nearly half get it only once or twice a year. The ones who do receive meaningful feedback are 3.6 times more likely to be motivated to do outstanding work compared to those getting annual feedback. [1] For account managers, where adaptability directly impacts revenue, this feedback gap is particularly costly.
Who's Using Those AI Licenses You're Paying For?
James Glover (CEO Flint Learning Solutions) helps organizations drive measurable behavior change with AI-personalized on-the-job activities. Your organization just deployed AI licenses across every department. The IT team sent login credentials. HR scheduled overview sessions. Leadership expects productivity gains. But most of your employees aren't regularly using AI yet. They're unsure what prompts to use or how these tools might help their daily work.
Tailored Learning Solutions
Most learning programs deliver identical content to everyone based on job titles or departments. Then L&D leaders wonder why engagement drops and skill application never materialises in actual work. People have different strengths and development needs, but we train them identically.
Breaking The Feedback Barrier: Help New Managers Drive Performance
How To Build Confident Feedback Leaders I've hired and worked with dozens of new managers, and there's a pattern I see repeatedly: they know they should give feedback, but fear holds them back. The data confirms this isn't isolated. You've probably seen it too, since about 70% of managers struggle with giving direct feedback, primarily due to fear of hurting feelings (radical candor). This fear creates a serious business problem.
How Activity-Based Learning Can Change Leadership Behavior
When I take my son to camp each summer, I drive through a small town with this motto: “The home of 800 nice families and one old grouch.” 800:1 is a solid ratio. Imagine if your company had that ratio of approachable to unapproachable leaders. You’d be climbing the Best Places to Work lists instead of watching your top talent schedule “dentist appointments” for job interviews. But that’s never quite the ratio.
Using On The Job Feedback Training
Whether you’re merging with another company, opening a new location, or expanding internationally, success hinges on one critical factor: establishing your culture and best practices consistently across every new business unit. Here we discuss how to use on-the-job feedback to unify teams and culture. Starbucks is the prime example of consistency at scale.
Leverage The Science Of Behavior To Improve Leadership Development
James Glover (CEO of Flint Learning Solutions) helps HR professionals transform behaviors in their organizations to solve business problems. getty According to the Josh Bersin Company, only 25% of companies report that their leadership development programs significantly improve business performance. Another way to say that: three-fourths of CEOs don’t believe their leadership development programs have an impact on the business.
Create a Feedback Culture through Personalized, Activity-Based Training
The Story in Stats Feedback Matters 45 percent less likely for well-recognized employees to turn over after 2 years (Gallup) Nearly half of highly-engaged workers receive feedback at least once a week (Workleap) Training Takes Time, Requires Practice 10 weeks to turn formal training into an unconscious habit through consistent practice (Gardner, Lally, Wardle) Personalized, Activity-Based Training Is More Effective 76 percent higher completion of on-the-job activity training when activities...
James Glover
1 POSTS James is CEO of Flint Learning, helping organizations transform their leadership development through AI-personalized, bite-sized activities that integrate seamlessly into daily work. Flint’s approach focuses on driving measurable behavior change through practice rather than traditional training, with activities tailored to each person's role, experience level, and working style.
Why Measuring Growth In Feedback And Recognition Matters For Talent Retention
Measuring Impact Through Recognition And Feedback Training Well-recognized employees are 45% less likely to leave after two years, according to Gallup's research [1] from 2022-2024. Another study found turnover rates dropped 14.9% [2] when employees received feedback tailored to their strengths. Yet most talent leaders struggle to prove how their training initiatives actually drive these retention improvements. The business impact is significant.
A/B Testing Can Help Transform The Effectiveness Of Employee Training
James Glover (CEO of Flint Learning Solutions) helps HR professionals transform behaviors in their organizations to solve business problems. is becoming incredibly important. It consistently ranks among the top factors that influence employees' opinions of an employer. Companies that invest in employee development often see significant benefits in retention because employees want to know that their growth is supported.
F5 VELOS CX1610 & BX520: Modular ADC for AI and 5G
F5 is proud to announce the general availability of the VELOS CX1610 chassis and BX520 blade, two powerful additions to our modular systems portfolio, purpose-built to deliver unmatched performance, agility, and scale for today’s most demanding workloads. From AI factories to 5G networks to high-throughput enterprise environments, VELOS is engineered to help customers meet tomorrow’s challenges with confidence.
Trusts & Transparency: Key Considerations For Trustees In An Evolving Legal Landscape
The Cayman Islands is a leading jurisdiction in the establishment and management of trusts; this is highlighted by the variety of structures that can be utilised, including the flexible discretionary trust and STAR trusts, which are completely unique to the Cayman Islands.
Trusts & transparency: Key considerations for trustees in an evolving legal landscape | JD Supra
Key takeaways The Cayman Islands is a leading jurisdiction in the establishment and management of trusts; this is highlighted by the variety of structures that can be utilised, including the flexible discretionary trust and STAR trusts, which are completely unique to the Cayman Islands.
Making Feedback a Habit: Transforming Frontline Performance
HR executives across industries share a common challenge: frontline workers, who make up 80% of the global workforce (Deloitte: Global Human Capital), often resist changes to their established routines. This is especially true in times of change, like mergers, new management teams, or new company direction and growth. In this article, we take a look at how making feedback a habit plays a part in transforming frontline performance.
The Power of Habit: Integrating Feedback into OTJ Front-Line Training
Human resources (HR) executives across industries share a common challenge: Front-line workers, who make up , often resist changes to their established routines. This is especially true in times of change, like mergers, new management teams or new company direction and growth. While we love the consistency, when front-line workers resist their own growth, it can limit organizational growth.
ITI Group blog: Smart Manufacturing: Essential Steps to Combat Cyber Threats
By James Glover, OT Cyber Lead, ITI Group In an era where industries are rapidly adopting digital solutions to optimise operations, the importance of operational technology (OT) Cyber Security has never been greater. With the convergence of IT and OT systems, manufacturing, energy, and other industrial sectors are increasingly exposed to cyber threats that can disrupt operations, compromise sensitive data, and cause significant financial losses.
The uncertainty over whether vaccines will be effective against Omicron won’t help uptake, says Nedbank CIB
Reading Time: 2 minutes By James Glover, Managing Executive: Markets at Nedbank Corporate and Investment Bank OMICRON was named as a concerning variant of Covid-19 in November 2021. (Photo: iStock) Covid news again rattled through global markets on Friday, 26 November, as the Omicron variant caught everyone off guard. Markets had been complacent about the current situation – Delta variant spreading but with vaccines doing their job of preventing severe disease and death.
Poorly Performing Email Creatives Might Not Be 'Bad' Content. Here’s Why
Email teams can feel like they’re engaged in a constant trial-and-error process. It makes them reaction-based units rather than predictive. They send an email to customers, analyze its performance, rinse, and repeat, using the results to help them get better at sending the right content in the future. There are a few problems with this approach, which contributes to futility in the process. First, it’s often hard to gauge the actual value of a piece of content.
How Email Marketers Can Balance Personalization and Segmentation
Can email marketers balance personalization and segmentation? It’s an intriguing question for those looking to drive conversions with content that’s timely, engaging, relevant, and tailored to meet someone’s specific needs and interests. In some respects, marketers consider the combination of personalization and segmentation their “Mount Everest.” They’re both crucial elements of email marketing. Make the two work together, and the world beats a path to your door.
Why Smart Digital Marketers Measure the Performance of Each Creative Asset
Smart digital marketers love measurement. We measure anything that can be measured—page views, bounce rate, email clickthrough, average order value, twitter mentions, and just about anything else that can help us gauge the effectiveness of a marketing campaign. After all, if you can’t measure it – then how are you going to improve it? So isn’t it a little surprising that we don’t have a data-driven way to measure —arguably—the most critical piece of any marketing campaign?
What Flowers and Fruits Can Teach Us About Content and Branding
Content marketing and branding go farther back than you might think. Although many of us think of consumerism as an invention of the modern mind, the truth is that the natural world invented it long before us humans. The world’s earliest examples of branding date back to hundreds of years before the golden age of advertising — long before humans could write, in fact. Surprising as it might sound, some of the first forms of branded advertising were flowers and fruits.
Why Do Sneak Previews for Emails Get Such Powerful Results?
Sneak previews for content can excite and intrigue your customers across a wide variety of sectors from designer apparel to cars to computers—and even in less-obvious verticals like snack food and camping gear. The best example is for films. I love movies directed by the Coen Brothers. When someone loves a brand (like I love the Coen Brothers), we’re always delighted to hear they’ve got a new project. Netflix knows this.
Conversions Aren't Always Sales: How Moments of Connection Keep Customers Coming Back
When outdoor retailer Orvis set out to launch a new line of adventure products for dog lovers, they faced a challenge familiar to every retailer. On one hand, they knew an email campaign that simply advertised the new canine products might generate a limited number of conversions. On the other hand, an upfront promotional discount would likely result in lost revenue, since many customers might’ve been happy to pay full price for the very same items.
Email is not an ATM: Build relationships that don't "overdraft" trust
James Glover, co-founder and CEO, Coherent Path Even as apps and social media platforms come and go, email remains the most consistent performer of all digital channels. Unique open rates have held steady around 14 percent since 2015—while a full 38 percent of US customers say they’ve taken action as a direct result of an email CTA [call to action]. Top off these stats with the strikingly low costs of email outreach, and it’s easy to see why email remains the most cost-effective channel available.
Staying Ahead of Aspirations: How to Show Your Shoppers Their Next Favorite Products
The word “aspiration” gets thrown around all the time in marketing-speak. Some groups of customers get tagged as “aspirational” because they pursue upwardly mobile lifestyles. We even sort certain products into the “aspirational” category, because they imitate the clothing, technology and life experiences of people with haute couture taste. In truth, though, every shopper is aspirational. Yep, that’s right — every single one.
'The customer journey' doesn't exist because no two customers are alike
James Glover, co-founder and CEO, Coherent Path If one core concept has defined digital marketing in the 2010s, that concept is surely the customer journey. From the daily news feeds we check, to the presentations we attend, to the research papers we read, to the meetings we sit in on, hardly a conversation goes by in which we don’t discuss some aspect of our customers’ journey—and how to optimize it.
Why Customer Personas Need to Die: Moving Beyond Segmentation to Personalize at the Individual Level
Anyone who’s worked on a marketing pitch deck has dealt with customer personas — those artificial audience ideals like “Maggie the Millennial” and “Craig the CTO.” Over the past decade, customer personas have grown from a relatively new innovation to an unavoidable component of most marketing strategies — to the point that it’s hard to imagine a campaign pitch without them.
In the Age of Spotify, Why Does Radio Still Exist? Because People Love Discovery In Their Diets!
Have you ever been on a long drive, and decided to flip through some of the local radio stations, just to see what people in that area are listening to? Maybe you were in the mood to discover some new artists or hear a genre you hadn’t listened to for years. Or maybe you were tired of cycling through your same old Spotify and Pandora playlists, and just wanted to be surprised by a totally new sound! What’s the common factor in all these desires? The element of discovery.
How to Personalize Emails at Scale — While Sticking to Your Brand's Creative Rules
The more brands a retailer works with, the more complex sets of rules they have to navigate in the design of their marketing assets. This is particularly true for luxury retailers, who work with brands that have spent decades building up elite reputations — and maintain correspondingly strict rules about where, when and how their names can be used. Say, for example, that a luxury retailer sells items by Gucci, Louis Vuitton, Prada, Burberry and Tory Burch.
The Journey Through the Journey: Using Personalized Email to Streamline Each Customer’s Experience
Retailers are facing a challenge that is also an opportunity. The once tried-and-true approaches to email marketing are costing retailers sales and even customers. Maybe not in ways that they can immediately spot—it may not be as obvious as something like customer churn—but it’s happening, nonetheless. Sometimes, that means customers who might have found a retailer’s product are missing it.
How to personalize in a way that’s relevant to each shopper right now
James Glover, co-founder and CEO, Coherent Path Every marketer knows that personalization is crucial to an effective campaign. But what does “personalization” really mean in today’s rapidly evolving digital world—and more importantly, what does it mean in your customers’ minds?
How Machine Learning Personalization Drives Meaningful Connections with Millennial Audiences
Millennials represent a major demographic in today's' marketplace, 35 percent of the American labor force, with a combined annual spending power of $600 billion. Yet many well-established brands have encountered difficulties engaging younger cohorts. Some brands, in fact, attribute recent declines in market shares to millennial pushback over what the generation perceives as corporate inauthenticity.
How will Adaptive IP change your IP networks?
Over the last several years, network operators have been searching to control costs and accelerate innovation, while avoiding heavily integrated solutions that lock them into a single vendor's solution. This search has led to explosive growth and innovation in the open-source software and hardware communities that facilitates increased choice for best-in-breed network solutions and services.
How Automated Email Templates Help You Scale Up Your Personalization
When you’re marketing to an audience who number in the millions, manual personalization becomes an impossible task. In the past, many businesses tried to ignore this challenge by simply sending identical emails to every subscriber on their list — and racking up numerous unsubscribes as a result. More recently, organizations have aimed to “split the difference” between mass emailing and personalization by segmenting their subscriber lists.
How software can create personalized emails that retain a brand’s voice
James Glover, co-founder and CEO, Coherent Path Even as personalization algorithms get progressively smarter, some marketers still resist the transition to automated email campaigns. Why? They fear they’ll create clunky, unappealing, off-brand messages that even the smartest algorithms generate by accident from time to time.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with James
Contact James, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack