Entrepreneur. Passionate builder. Disruptive ideas. COO @nudgeforwork
Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Jordan Ekers
Want to Improve the Frontline Experience? Start with Soft Skills Training
Home Online Articles Want to Improve the Frontline Experience? Start with Soft Skills Training Think about the last time you went into a store. Did an employee greet you? Was an employee responsive and available to answer your questions meaningfully if you need assistance? If your experience was overwhelmingly positive, you likely have soft or durable skills training to thank. Soft skills, like communication, problem-solving, and resourcefulness, are critical traits needed on the frontline.
Business Success Begins with Employee Training and Empowerment
Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have created a perfect storm of challenges that has business leaders feeling the heat. Issues such as inflation and the ongoing supply chain crisis don’t seem to be going away, so businesses only have so much control over material and product shortages.
What Retail Leaders Can Learn From Taco Bell’s DEI Initiatives
Employers across every industry should be creating equal opportunities for their frontline employees. One of the ways this can be accomplished is by adopting the concept of diversity, equity and inclusion (DEI). But what does DEI truly mean?
What Retail Leaders Can Learn From Taco Bell's DEI Initiatives
Employers across every industry should be creating equal opportunities for their frontline employees. One of the ways this can be accomplished is by adopting the concept of diversity, equity and inclusion (DEI). But what does DEI truly mean?
Restaurants are in Perfect Storm, but Solutions Abound
While operators are up against a number of challenges, there’s also an exciting opportunity at hand. Seriously. What is happening in foodservice? To start with, food prices are skyrocketing. Year over year Consumer Price Index increases haven’t been this high since 1981, leading QSR menu prices to increase by more than 7 percent. Supply chain shortages and delays are impacting 93 percent of U.S. quick service restaurants.
3 Data-Backed Ways to Drive Worker Retention, Productivity, Revenue and More
What do retail workers want? This is the question I’m hearing from every retailer I’ve spoken to in the past year. As we strive to find some sense of post-pandemic normalcy — or at least start to understand what our new normal looks like — retail organizations are struggling to battle rising costs and heightened customer expectations, alongside serious staffing issues that diminish their ability to rise up to these challenges.
3 Data-Backed Ways to Drive Worker Retention, Productivity, Revenue and More
What do retail workers want? This is the question I’m hearing from every retailer I’ve spoken to in the past year. As we strive to find some sense of post-pandemic normalcy — or at least start to understand what our new normal looks like — retail organizations are struggling to battle rising costs and heightened customer expectations, alongside serious staffing issues that diminish their ability to rise up to these challenges.
Web Exclusive: The Great Resignation
By Jordan Ekers Where are your most engaged staff? Where are you seeing signs of burnout? How much of your workforce is about to quit? No idea? You’re not alone. When an organization employs thousands or even hundreds of thousands of frontline staff, it can be hard to stay connected, particularly in the foodservice-and-hospitality industry. When workforces are spread across the country (or beyond), there’s a major risk of fractured communication and a non-existent sense of community.
Jordan Ekers, Co-Founder, Chief Operating Officer, Nudge. on Apple Podcasts
15 min Welcome to a special NRF Big Show 2022 bonus episode of podcast, one of a series of exclusive interviews produced to support the show, the vendors and industry thought leaders heading into the new year. This episode: Jordan Ekers, Co-Founder, Chief Operating Officer, Nudge. 15 min
3 Tactics to More Effectively Talk to Your Supply Chain Workers
Supply chain leaders need to talk about employee engagement. It’s not just something for those employees sitting at their desks. It’s also about the people who make or break your business -- the deskless and frontline workers in today’s food and beverage supply chains. For one thing, supply chain workers are the backbone of every business, and as a result, they can have a huge impact on productivity and workplace safety.
4 Ways Nudge Can Boost Your Customer Loyalty Program
I love customer loyalty programs. They’re in my blood. Before I co-founded Nudge, I worked with Loyalty One to develop a new line of business for Air Miles; years before that I was a frontline associate myself, responsible for creating that meaningful customer experience and building customer loyalty. And so I saw first-hand how effective incentive and loyalty programs can be.
Seniors Will Save Hospitality
The following are terms of a legal agreement ("Agreement") between you and HotelExecutive. By accessing, browsing and/or otherwise using this web site, HotelExecutive, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use HotelExecutive.
Training Challenges for Frontline Employees in COVID-19
The impact of COVID-19 so far has been the most dramatic in companies that rely heavily on the frontline workforce to deliver a great customer experience. These experience-driven brands only thrive if face-to-face interactions with customers convey exceptional experiences that increase brand loyalty and positively impact the bottom line. For these companies, quick, effective training around processes and procedures is critical in the days and months ahead.
Make Your Employer Brand More Compelling Through Storytelling
The following are terms of a legal agreement ("Agreement") between you and HotelExecutive. By accessing, browsing and/or otherwise using this web site, HotelExecutive, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use HotelExecutive.
How to Create an 'All In' Agile Culture for Your Hotel Team
The following are terms of a legal agreement ("Agreement") between you and HotelExecutive. By accessing, browsing and/or otherwise using this web site, HotelExecutive, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use HotelExecutive.
Understanding the Resistance to Change Within the Hospitality Industry
The following are terms of a legal agreement ("Agreement") between you and HotelExecutive. By accessing, browsing and/or otherwise using this web site, HotelExecutive, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use HotelExecutive.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Jordan
Contact Jordan, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack