Kristian McCann on Muck Rack

Kristian McCann

Verified
London
As seen in: CX Today, Today Digital, UC Today, Energy Digital, Electronic Specifier, Technology Magazine, AI Magazine (UK), BizClik Media Group, EV Magazine, The Patent Lawyer, Cyber Magazine, IoT Insider, Recruiting News Network and
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Articles

Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer

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By Kristian McCann Verified
| UC Today Verified
Salesforce has expanded the capabilities of Slackbot, giving the AI assistant deeper access across its enterprise platform. Rather than requiring employees to move between multiple applications, the update extends Slackbot’s reach across Salesforce products, including CRM, allowing users to access data and workflows from multiple platforms through a single conversational interface.
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The Contact Center AI Gap: Why Ambition Isn’t Translating into Results

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By Kristian McCann Verified
| UC Today Verified
There has never been more confidence in AI’s potential to transform the contact center. Gartner estimates that by 2026, conversational AI deployments will reduce contact center agent labor costs by $80 billion globally, and by 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention. With predictions like this, it is no wonder investments in the technology are surging. And yet the results are not matching the ambition.
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Accenture Confirms Breach After Threat Actor Claims Source Code Theft

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By Kristian McCann Verified
| UC Today Verified
IT services giant Accenture has confirmed it suffered a security breach after a threat actor claimed to have stolen sensitive company data, including source code and other internal information. The threat actor claims to have stolen a range of data totaling approximately 35GB, although Accenture has stated that the incident has been contained and has not affected its operations or service delivery.
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