Pedro Pereira on Muck Rack

Pedro Pereira

As seen in: Valor Econômico, Nature, Royal Society of Chemistry, Cell Press, Canadian Journal of Infectious Diseases & Medical Microbiology, The Journal of Biological Chemistry, Diário da Manhã, My Tech Decisions, Digitalist Magazine, MSP Success
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Articles

You Bought the Company. Now You Have to EARN the Customer Relationship!

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By Pedro Pereira
| MSP Success
First impressions matter when you buy another MSP, especially for the acquired customers. They will naturally be skittish, wondering what will change. And they’ll have questions—lots of them. How and when you communicate with them, and the cadence of introducing any changes, will either send them running or put their fears at ease.
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#IntuneforMSPs: Microsoft Tunes In to MSPs with Multitenancy Management

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By Pedro Pereira
| MSP Success
Managing and securing multitenant Microsoft environments recently got easier for MSPs, thanks to a collaboration between Microsoft and two multitenant management platform vendors, Inforcer and Nerdio. The initiative, dubbed #IntuneforMSPs, allows MSPs to automate and standardize tasks such as client onboarding, configuration, and security settings using the Microsoft Intune remote management tool—much the same way MSPs use RMM for endpoints.
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By Pedro Pereira
| MSP Success
With AI reshaping IT services, certifications are emerging as a way for MSPs to prove expertise and readiness. But will they deliver competitive advantage in the race to monetize AI services and boost sales? The jury is still out on the ROI. We asked some MSPs and industry experts to weigh in on the pros and cons, and how they see AI certifications—and customer expectations—evolving.
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