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Richard Hall

As seen in: IT Brief UK, CFOtech UK, ChannelLife UK, eCommerce News UK, TelcoNews UK, NODE Magazine, CMOtech UK, TechDay UK

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Articles

AI fraud is forcing enterprises to prove every critical communication

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By Richard Hall
| NODE Magazine Verified
AI-generated fraud is becoming harder to distinguish from legitimate business activity. Whether it takes the form of invoice fraud, executive impersonation or manipulated corporate communications, enterprises can no longer focus solely on identifying fake material after it appears. They also need to ensure that genuine information can be verified before decisions are made. This is now a business problem as much as a security one.
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Quietly transforming CX without replacing humans

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By Richard Hall
| CFOtech UK
AI in customer experience (CX) has reached an inflection point. For years, the conversation has been dominated by bold promises around fully automated contact centres, human‑free service models, and instant cost savings. Yet most CX leaders know that buying AI for the sake of it rarely delivers any meaningful results. The organisations seeing real value from AI start with outcomes, rather than the technology itself. These businesses tend to be asking: Where is time being wasted?
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Quietly transforming CX without replacing humans

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By Richard Hall
| IT Brief UK
AI in customer experience (CX) has reached an inflection point. For years, the conversation has been dominated by bold promises around fully automated contact centres, human‑free service models, and instant cost savings. Yet most CX leaders know that buying AI for the sake of it rarely delivers any meaningful results. The organisations seeing real value from AI start with outcomes, rather than the technology itself. These businesses tend to be asking: Where is time being wasted?
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