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Richard Mendis on Muck Rack

Richard Mendis

As seen in: InformationWeek, InfoWorld, FSR, ERE, Built In, Human Resource Executive, Street Fight, TLNT, Modern Restaurant Management, Innovation & Tech Today and
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Articles

AI Guardrails Protect Revenue in Regulated Industries

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By Richard Mendis
| Innovation & Tech Today Verified
AI guardrails are like highway barriers: they don’t slow traffic, but without them, a single mistake can shut the road down entirely. As AI, especially large language models (LLMs) and agentic systems, move into core operations in finance, healthcare, and other highly regulated industries, the question is no longer whether AI can deliver efficiency gains. It’s whether those systems can stay in production once regulators, auditors, and customers demand oversight.
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Self-Healing ITSM: Are We Entering the Era of Autonomous Service Management?

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By Richard Mendis
| ITSM Tools
Self-healing technology capabilities are no longer something to look forward to. They’re already here, as this article explains. Just 100 years ago, farming was overwhelmingly manual and labor-intensive. Farmers plowed fields with animal power, planted and harvested by hand, and spent an enormous amount of time managing pests and irrigation. Productivity depended largely on human effort, and maintaining a farm required constant attention from large teams.
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How AI Will Break the 1–3x ITSM Implementation Cost Rule

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By Richard Mendis
| ITSM Tools
For every $1 organizations spend on IT service management (ITSM) tools, it takes an additional $1–$3 to implement it, bringing total ITSM implementation costs potentially up to 3x that of the software license. This ratio has held for decades across ITSM tools and platforms, but artificial intelligence (AI) can change the calculation.
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