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Stacy Sherman on Muck Rack

Stacy Sherman

New York, United States
As seen in: Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman, Apple Podcasts, LinkedIn, Forbes, Thrive Global, MyCustomer.com, CustomerThink, Milton Courier, myReviewer, The CX Lead
Keynote Speaker & Influencer Focussed On Doing Leadership and Customer Experience Right | Podcast Host: Doing CX Right℠ (Top 2% Global Rank)
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Articles

Stacy Sherman, CSP®. MBA’s Post

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By Stacy Sherman
| LinkedIn
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Does Love Belong In The Workplace? (The Answer Might Surprise You)

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By Stacy Sherman
| CustomerThink Verified
Ask HR and compliance teams, and many will quickly say absolutely not. They’ll cite policies, regulations, and all the reasons why emotions should stay out of business decisions. Others may say it depends on context. “Professional boundaries matter.” “Keep personal feelings separate from work.” “That’s why we have employee assistance programs.” But I challenge you on this. We are human beings. We have emotions. And it’s the feelings we experience that leave lasting imprints in our minds.
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Your Customer eXperience Is Only as Strong as Your Weakest Partner

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By Stacy Sherman
| customercontactmindxchange.com
When a Partner Missteps, Your Brand Pays the Price Picture this: a customer uses your platform, redeems loyalty points, and expects a high-quality, reliable experience. But then something goes wrong. They receive cancellation notices, vague support responses, and no clear path forward. The partner responsible for delivering that part of the journey is suddenly unavailable. From the customer’s perspective, none of that matters. They trusted your brand to deliver, and now that trust is at risk.
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