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Tim Groves on Muck Rack

Tim Groves

As seen in: The Guardian, Runner's World, AlterNet, The Tyee, Wired Japan, CANADALAND, CII, Briarpatch Magazine, Insurance POST, The Breach
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Articles

Understanding the soft market: why the insurance cycle matters for your career Add to or remove from My Favourites 0 0 people have favourited this Save articles to read later — click the icon to add this article to your My Favourites list. Got it

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By Tim Groves
| CII
If you’re relatively new to the insurance profession, you’ve probably heard colleagues talking about the market being ‘hard’ or ‘soft’. These phrases are used frequently, but unless someone takes the time to explain them, it’s not always obvious what they really mean or why they matter to your own career. Insurance is a cyclical industry. Market conditions change over time, influenced by claims costs, investment returns, competition, regulation and economic conditions.
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The moment of truth: What customers remember most about a claim Add to or remove from My Favourites 0 0 people have favourited this Save articles to read later — click the icon to add this article to your My Favourites list. Got it

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By Tim Groves
| CII
From the day most people buy an insurance policy, they give very little thought to it – until the day they need it. It sits in the background, something renewed each year with barely a glance. A claim will almost always arrive at a moment of stress, disruption or vulnerability, whether that’s a flooded kitchen, a written-off car, a fire, a bereavement or an illness that's upended everything else. Whatever form it takes, it’s rare that it arrives at a convenient time.
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Beyond price: Why trust is becoming insurance’s most valuable currency Add to or remove from My Favourites 0 0 people have favourited this Save articles to read later — click the icon to add this article to your My Favourites list. Got it

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By Tim Groves
| CII
Ask any member of the public today and they’ll tell you that insurance has never been easier to buy. A few clicks on a comparison site, a handful of online reviews and even a recommendation from an influencer can result in a policy landing in your inbox within minutes. Price comparison platforms have perfected the removal of friction. Automated underwriting has accelerated quote times, while self-service portals mean customers rarely need to speak to anyone if they don’t want to.
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