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Articles by Eric Johnson
Turning Sawdust into Gold: The Science Behind Bliss Bioproducts
During her PhD, Dalhousie University student and Bliss Bioproducts CEO Roksana Saleh optimized a growing medium that more than tripled plant yields compared with regular planting soil. Originally from Iran, Saleh earned a PhD in physiology before completing her second PhD in Agricultural Sciences at Dalhousie University in Halifax, Nova Scotia. During her time working towards her second PhD, Saleh began developing different mixed growing medium.
How the CIO role is shifting in the agentic AI era
This audio is auto-generated. Please let us know if you have feedback. Editor’s note: The following is a guest post from Eric Johnson, CIO at PagerDuty. The CIO role once centered on delivering reliable infrastructure and secure systems on a predictable timetable. But with the rapid adoption of AI agents in the workplace, the CIO's job description is changing at its core, pushing beyond technology deployment into the more complex matter of human judgment.
AI Is Making Incident Management More Complex - Bad Data Makes It Harder
Top-performing businesses prioritize data-driven decision making, enabling leaders to move from intuition and gut feel towards evidence-based judgment. But that judgment is only sound when the data underpinning decisions is accurate. With incident management, data accuracy is particularly important. Long-term revenue, customer trust, and operational stability depend on high-quality data that enables teams to quickly identify and address the root cause of major incidents.
What tribal casinos need to know about upcoming Title 31/AML rule changes
Key takeaways FinCEN’s proposed Title 31/AML changes emphasize a risk-based compliance model focused on identifying, assessing and mitigating financial crime risks. Regulators are expected to place greater scrutiny on suspicious activity monitoring, governance and internal controls — including leadership involvement, stronger documentation, real-time transaction monitoring and improved coordination between departments.
AI is making answers cheap. Curiosity is priceless
We’re living through the most answer-rich moment in human history. Need a market analysis? A product brief? A launch strategy? AI can generate something polished in seconds. Some of it still makes my jaw drop. But there’s a growing risk inside companies that I don’t think leaders are talking about enough: Fast answers can create the illusion of understanding. Increasingly, organizations are mistaking speed for insight.
Spotify is Protecting Creators (Good). It Ought to Protect Users, Too.
Spotify Let’s start with the good stuff. On May 19, Spotify announced that it would begin adding a light green “verified” badge to podcasts, to identify the “official presence[s] of a creator, publisher, or brand.” The media giant has also committed to removing podcasts that do unauthorized AI voice cloning or otherwise impersonate creators without permission. These changes, an extension of a similar badge Spotify already launched for musicians, are welcome news for podcasters.
Canada readies ambitious legislation to reform supply chain
A series of federal consultations in Canada this month have laid the groundwork for new supply chain-focused legislation seeking to reduce labor disruption at seaports and other transport modes. The consultations by the federal government on transportation labor, ports and digitalization lasted mere weeks, reflecting the speed of the current government and its intentions for legislation anticipated to be introduced as soon as mid-June, according to three sources familiar with the matter.
AI throwing wrench into arbitrage machine for forwarding labor
Freight forwarders don’t own cargo, and they are largely reliant on the assets of ocean, air, and road capacity providers. That liminal state puts them right at the center of the debate about whether artificial intelligence will transform how logistics is conducted. Beyond the rhetoric of whether AI can functionally replace hundreds of thousands of people currently employed in operational, sales, development and administrative roles at forwarders, there’s a more basic metric that’s worth tracking.
Duke MSQM Student Blog
When I started the MSQM: Business Analytics program, I was living abroad and looking to pivot into a new, data-driven career. I was looking to gain a solid technical foundation, but ultimately found much more than that. MSQM introduced me to a new way of thinking about open-ended problems and navigating ambiguity with confidence. Below, I share a few reflections on how the program has shaped my approach to problem-solving and my transition into AI.
Automox Virtual Summit 2023
In the world of digital-first business, there is no tolerance for service outages. Businesses know that outages are the quickest way to lose money and customers. For smaller organizations, unplanned downtime could even force the business to close. That's why having "good enough" operational resilience is no longer enough, and minimizing downtime is now a business imperative.
How Pharmaceutical Machinery Can Become the "Invisible Guardian" of Your Drug Quality
In the pharmaceutical industry, every pill and every dose carries the weight of life. While we often focus on the R&D and synthesis of active ingredients, we often overlook the final, crucial step: drug packaging. These seemingly simple steps of "boxing," "sealing," and "labeling" are actually a crucial line of defense for quality. A minor seal flaw or an illegible label can render all previous research efforts in vain.
Catalis Deploys Enterprise CAMA Platform to Transform Louisa County’s Appraisal Operations
Catalis Deploys Enterprise CAMA Platform to Transform Louisa County’s Appraisal Operations Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government. Streamlined Appraisal Operations Bring Greater Accuracy and Transparency This project reflects months of close collaboration with Louisa County.
Catalis Appoints Ali Kheirolomoom as Chief Technology Officer and Head of Development
Catalis Appoints Ali Kheirolomoom as Chief Technology Officer and Head of Development Ali Kheirolomoom, appointed Chief Technology Officer and Head of Development, will lead Catalis’ technology strategy to modernize government solutions. Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government. Proven technology executive joins Catalis leadership team to accelerate digital transformation in government.
Stop Fighting Remote Work-Start Designing It Better
Eric Johnson is the CEO of SurveyMonkey, a global leader in online surveys and forms, built for business and loved by users. getty Wherever you land on the great return-to-office debate, one thing’s clear: we’re asking the wrong question. The question isn’t where people work—it’s how they work best. The companies willing to move past the binary argument of office versus remote and instead focus on outcomes are the ones shaping the future of work. Getting there starts with listening.
The 'figure it out' factor is a workplace superpower
At SurveyMonkey a few weeks back, our head of sales anonymously surveyed his team—a total of 15 sales managers—and asked two questions: “What skills, knowledge, and attributes define your top performers?” and “What defines those who have lots of opportunity to improve?” For both questions, 70% of managers pointed to things like having a growth mindset, grit, and realistic optimism. But they also highlighted an often-underrated quality: the “figure it out” factor.
Data Breaches Are the New Normal-What’s Next for Cybersecurity?
In security, what goes up rarely comes back down: risk, incident volumes, and costs, to name a few. However, I come bearing good news: there’s a future in which CIOs can worry less, and embrace the opportunity a renewed focus on cybersecurity affords us. Also Read: The Cybersecurity Awareness-Action Gap: Are People Ready to Protect Themselves? “C” embraces Complexity.
A Leadership Playbook For Scaling Listening
Eric Johnson is the CEO of SurveyMonkey, a global leader in online surveys and forms, built for business and loved by users. When I stepped into the CEO role at SurveyMonkey, I quickly learned that modern leadership isn’t just about making decisions—it’s about listening. At a time when workplace trends like quiet quitting and “resenteeism” reveal the undercurrents of employee disengagement, leaders must ask: Are we doing enough to listen to our teams?
Introducing JSONL support with Step Functions Distributed Map | Amazon Web Services
This post written by Uma Ramadoss, Principal Specialist SA, Serverless and Vinita Shadangi, Senior Specialist SA, Serverless. Today, AWS Step Functions is expanding the capabilities of Distributed Map by adding support for JSON Lines (JSONL) format. JSONL, a highly efficient text-based format, stores structured data as individual JSON objects separated by newlines, making it particularly suitable for processing large datasets.
Talent in the new normal: How to manage fast-changing tech roles
The post-pandemic “new normal” radically reshaped the workplace with an emphasis on flexibility, hybrid or remote working, and digital rather than face-to-face interactions. Now the dust has settled, 2024 is arguably the first full year we’ll see the impact of this recalibration and the impact AI and automation will have on how we work. But a word of warning, the introduction of AI and automation will create new pressures for CIOs being pushed to do more with less/or the same.
Talent in the new normal: How to manage fast-changing tech roles
The post-pandemic “new normal” radically reshaped the workplace with an emphasis on flexibility, hybrid or remote working, and digital rather than face-to-face interactions. Now the dust has settled, 2024 is arguably the first full year we’ll see the impact of this recalibration and the impact AI and automation will have on how we work. But a word of warning, the introduction of AI and automation will create new pressures for CIOs being pushed to do more with less/or the same.
Building Digital Resiliency in a Hyper-Connected World
Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted.
Pizza Glue and Rock Eaters: Google’s AI Overview
Search for anything on Google right now, and you may find, at the top of your results page, an AI-generated paragraph that may or may not be useful or accurate, and will definitely not be authoritative information you can trust. The so-called AI Overview, branded with a tiny, twinkly logo, contains sentences mined (and reworded) from websites that relate to your query. In theory, this feature saves you the effort of clicking on a link to get the information you are looking for.
Open Doors
Eric Johnson - Jul 01 2024 | Updated Jul 01 2024 In the mobility world, technology provides more than automation, removing barriers so companies can build better programs. Note: This article originally appeared in the November 2021 issue of Mobility magazine. Interviewee titles and organizations were current at the time of writing but may have since changed.
Open Doors: How Technology Removes Barriers
Open Doors: How Technology Removes Barriers Note: This article originally appeared in the November 2021 issue of Mobility magazine. Interviewee titles and organizations were current at the time of writing but may have since changed. The COVID-19 pandemic has provided the mobility industry with plenty of challenges—everything from the Great Resignation to changes in workplace needs and increased employee expectations.
LEADERS Interview with Eric Johnson, Chief Information Officer, PagerDuty, Inc.
Editors’ Note Eric Johnson joined PagerDuty from SurveyMonkey where he served as CIO for the past four years At SurveyMonkey, Johnson was responsible for establishing a culture of technical excellence and business impact, and was functionally responsible for business systems, collaboration infrastructure, enterprise data and security. Previous to this, Johnson served as CIO and senior vice president at both DocuSign and Talend.
Council Post: How The Doppler Effect Can Help Us Navigate Intensity
Eric Johnson is the Chief Executive Officer at SurveyMonkey, a global leader in online surveys and forms. Imagine you're at the train station, waiting to catch the northbound train. It's a quiet evening. You hear a horn sound in the distance, but it's the express coming from the opposite direction, not your train. You go back to scrolling through your phone. The horn sounds again, and this time you can hear the roar of the engine, the clanging of the wheels against the track.
Large-Scale Data Processing with AWS Serverless
Data processing is fundamental to organizations to meet business goals and unlock business value through operational efficiency and process optimization. When building data processing solutions, app developers face not only the challenges inherent to data such as data sanity, integration, security and governance but also a skill gap with technology and tooling. Serverless services help you build and deploy solutions using familiar programming language without worrying about servers.
Council Post: 2023 Was The Year Of AI Hype—2024 Is The Year Of AI Practicality
Eric Johnson is the Chief Executive Officer at SurveyMonkey, a global leader in online surveys and forms. Artificial intelligence (AI) may be dominating the news as the latest cutting-edge innovation, but humans have been dreaming about and developing the technology for decades. The mathematical possibility of AI was first examined by famous computer science pioneer Alan Turing in his 1950 paper, Computing Machinery and Intelligence.
Reinventing standing in line: A dogfooding story
The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience.
Catalis Expands its Tax Payment Solutions into Connecticut
Catalis Expands its Tax Payment Solutions into Connecticut Town of Orange, Connecticut Selects Catalis to Modernize Tax Payment Options for Citizens By leveraging our state-of-the-art technology & deep industry knowledge, Catalis is streamlining payments, enhancing financial transparency, and providing a wider array of payment options and methods.” — Steve Ostroff, EVP, Catalis Payments TOWN OF ORANGE, CT, USA, January 25, 2024 /EINPresswire.com/ -- Catalis, a leading provider of SaaS...
Council Post: You Belong With Me: The Power Of Partnerships
Eric Johnson is the Chief Executive Officer at SurveyMonkey, a global leader in online surveys and forms. I live in a household where I wake up to mega pop star Taylor Swift’s voice and go to bed listening to her lyrics being belted by my daughters. So. Much. Taylor. The combination of the world premiere of The Eras Tour film—yes, I tuned in—and the recent release of 1989 (Taylor’s Version) put her front and center in entertainment news.
Catalis Expands its Enterprise CAMA Solutions into New Mexico
Sierra County, NM Selects Catalis CAMA Solutions to Modernize Property Valuation and Taxation The Sierra County Assessor’s Office is looking forward to all the efficiencies we stand to gain by moving forward with Catalis Enterprise CAMA.
Council Post: The Three A's To Building A Resilient Company
Eric Johnson is the Chief Executive Officer at SurveyMonkey, a global leader in online surveys and forms Change is constant, and the pace of change is constantly accelerating. Things we took for granted in 2019 were flipped upside down when the Covid-19 pandemic hit. That first year of lockdowns, restrictions and risk from what was a new virus changed the way we thought about many things in our lives and certainly redefined any in-person interactions.
Catalis Supports Excellence in Public Finance with Multi-Year Sponsorship of NACCTFO's Annual Conference
ALPHARETTA, GA, USA, August 9, 2023/ EINPresswire.com/ -- Catalis, a leading provider of government technology and digital payment solutions for government announced a multi-year sponsorship of the National Association of County Collectors, Treasurers, and Finance Officers (NACCTFO). This landmark partnership, extending through 2026, underscores Catalis' commitment to supporting NACCTFO and its members in their mission to promote excellence in public finance administration.
RiVirtual Awarded #1 Real Estate Advisor Platform by Real Estate Advisor Magazine
RiVirtual's Real Estate platform is designed to address the evolving needs of real estate professionals in an increasingly digital marketplace.
Arizona Courts Select Catalis for Statewide e-Filing Services
Contract award extends Catalis e-Filing services through 2029 ALPHARETTA, GA, USA, July 27, 2023/ EINPresswire.com/ -- Catalis, a leading provider of government software, digital payments, and e-Filing solutions for courts, announced today that the Arizona Administrative Offices of the Court (AZ AOC) has extended its contract with Catalis to provide e-Filing services statewide for six additional years.
Catalis and Delaware Department of Labor Partner to Transform Unemployment Insurance Claims
News Search | All News Topics > London Stock Exchange News Topics: By Country | By State ; Press Releases by Industry Channel > All London Stock Exchange Press Releases Best-in-class Solution Will Streamline Unemployment Process and Reduce Fraud Catalis is excited for the opportunity to work with DE DOL to ensure the citizens of Delaware receive quality, timely, and equitable determinations once they file a UI claim.” — Tom Kusnirik, Director of Business Development and Delivery ALPHARETTA,...
NYSE Floor Talk with VTS CEO Nick Romito
VTS CEO Nick Romito recently sat down with Judy Shaw on #NYSEFloorTalk to discuss the changing tenant demand, the future of work, and commercial real estate technology. Watch the video below or read a transcript below! Judy: So, Nick, tell me about VTS and the problem it solves within the commercial real estate industry. Nick: So VTS is a technology platform custom-built for the commercial real estate space.
Introducing RiVirtual: Revolutionizing the Real Estate Industry with Cutting-Edge Realtor Platform
RiVirtual's Realtor platform is designed to address the evolving needs of real estate professionals in an increasingly digital marketplace. HYDERBAD, TS, INDIA, May 30, 2023/EINPresswire.com/ -- RiVirtual, a pioneering real estate software company, is proud to announce the launch of its groundbreaking Realtor platform, set to transform the way real estate professionals operate in the digital age.
Communicating to succeed: IT decision-makers need soft skills
As workplaces move to permanent hybrid work models, IT leaders must be more vigilant about sharing the right information with stakeholders and increasingly dispersed teams. As a result of this new reality, IT decision-makers are becoming more important than ever before. Recent data revealed that 80% of IT decision-makers are evaluating and recommending technology solutions compared to fewer than 40% of business decision-makers.
What Payroll Processing Can Tell Us About Logistics
Welcome to the 117th edition of The LogTech Letter. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Last week, I looked at the what I dubbed “the duality” of the venture logistics technology market heading into an uncertain second half of ‘23. This week, I’m exploring how the payroll headaches experienced by some SVB and Signature Bank-backed startups provides hope for the logistics industry.
The Duality of the LogTech Venture World
Welcome to the 116th edition of The LogTech Letter. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Last week, guest contributor Jonathan Kempe wrote a poetic treatise on cutting through the noise of digital transformation. This week, I’m digging into the two categories of investors and founders in the venture logistics technology market as it stands (no hot SVB takes here, sorry I know next-to-nothing about finance).
Supply Chain (In)security
Welcome to the 115th edition of The LogTech Letter, and the first of 2023!. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. The last time I sent out a newsletter was…well it was a long time ago. Let’s just leave it at that. The reality of prepping in January and early February for TPMTech and TPM23 (my company’s biggest event of the year) meant something had to be sacrificed. So a temporary hiatus turned into a longer hiatus.
This Skill Brings IT Decision Makers to the Front of the Office
Communication. It’s what makes us human, and in our professional lives, it dictates the path we take to drive our businesses forward. In a study by Salesforce, 86% of executives identify ineffective communication as a major cause of failure in business. For IT professionals, this skill is important for everything from managing vendor relationships to identifying resourcing needs for your internal teams. But this wasn’t always how IT showed up.
3 ways CIOs can drive business success in 2023
Editor’s note: The following is a guest post authored by Momentive CIO Eric Johnson. Workplace culture, employee experience and productivity are top of mind for CIOs and their IT leader counterparts. But as macroeconomic conditions impact businesses across industries, these forces have stalled technology innovation as companies scale back and look for ways to trim budgets.
In Defense of PLG in Logistics
Welcome to the 114th edition of The LogTech Letter. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Last week, I looked at why logistics software pricing is often more about what you lose than what you gain. This week, guest contributor Miles Varghese, CEO of CargoLogik, makes a defense for product-led growth in logistics.
Irreplaceability More Powerful Than Pricing
Welcome to the 113th edition of The LogTech Letter, and the first of 2023!. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Last week, Jonah McIntire examined AWS supply chain suite and why it’s ideally suited for SMB tech providers. This week, I’m diving into logistics software pricing. As a reminder, this is the place to turn on Fridays for quick reflection on a dynamic, software category, or specific company that’s on my mind.
The Ambition to be Tolerated
Welcome to the 108th edition of The LogTech Letter. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Two weeks ago, Brendan Tompkins made the case for “Street Turn First,” where port ecosystems prioritize finding matchbacks, they don’t only see them as opportunistic occurrences. This week, I’m back from a vacation and ready to rumble about the secret desire of every early stage technology provider.
Forwarders Aren't Going Anywhere
Welcome to the 94th edition of The LogTech Letter. TLL is a weekly look at the impact technology is having on the world of global and domestic logistics. Last week, I posited that much of the confusion in the logistics, venture, and economic worlds right not is a result of data overload. This week, I’m exploring the extent to which technology can keep mid-market forwarders very much in the game.
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