When NBC 12’s Eric Philips met with Jan Whisner in her New Kent home back in early December, she was at her whit's end. "My life has been on hold, sleepless nights, wake up in the middle of the night going what am I going to do,” Whisner said. “I've talked to so many people and all I've got was I'll get back to you in 28 hours, 42 hours, 72 hours and nobody has ever gotten back to me." She and her husband bought a refrigerator from Sears and workers delivered it last April.
Rustin says they owe her $190, but she has only received $22. (Source: NBC12)Major progress in an On Your Side Investigation NBC12 has been working for months: a Mechanicsville woman is celebrating because she says after she called 12, a company finally stepped up to fixed what they did wrong in the first place. "We have a brand-new washing machine, we paying our bill on time and we still have to go to laundromat,” said Yvette Rustin. NBC12’s Eric Philips introduced you to Rustin back in November.
A Church Hill woman calls 12 On Your Side for help, saying a new fence blocks the back of her home. The City of Richmond says the fence is legal, but thanks to the help of On Your Side Investigator Eric Philips, they may be able to give her another option. "I have earned not only the voice, but the right to have access to where I live,” said Church Hill resident Mimi Getachew. She is frustrated because she can't access the back of her property with a vehicle.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".