Mark Smith on Muck Rack

Mark Smith

Henderson
As seen in: ISG Software Research, LinkedIn, Medium, Forbes, SHRM HR News, CMSWire, Retail TouchPoints, B&T, EIN Presswire, CustomerThink, Mondaq and
Chief AI & Software Analyst, Partner at ISG
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Articles

How to Prepare Your Enterprise for Agentic Commerce

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By Mark Smith
| ISG Imagine Your Future Podcast
4 Pillars of the Autonomous Agentic Commerce Operating Model An agentic commerce operating model includes four key capabilities: sense, decide, act and learn: Sense: The enterprise continuously interprets context, intent and environment through real-time data and conversational interactions. AI agents leverage LLMs, event streams and contextual signals to detect needs at or before the moment of intent.
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Every Voice and Video Call on Discord Is Now End-to-End Encrypted

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By Mark Smith
| They Should Have Hired Me
In August 2023, we shared that we were experimenting with end-to-end encryption (E2EE) for voice and video on Discord. That post was short and deliberately understated. But it represented a real commitment, one we knew would take years to deliver on. It's been quite a journey since then. In September 2024, Stephen Birarda introduced the DAVE protocol: an open, audited end-to-end encryption protocol for audio and video.
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The Advent of the Autonomous Enterprise

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By Mark Smith
| ISG Imagine Your Future Podcast
For most enterprises, the problem with artificial intelligence (AI) today is not a lack of ambition. It is confusion. Organizations are overwhelmed by pilots, tools, providers and hype, and they lack a clear path to autonomy and measurable outcomes. The way forward is to cut through the noise and reframe AI not as technology experimentation with generative AI (GenAI) and agentic AI, but as a business-driven operating model transformation.
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