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Articles by Pat McManamon
Truly Above + Beyond: With Field Pro, Oklahoma company saves $1.2 million in unsold estimates
The joy of routinely turning unsold estimates into business has become a common feeling at Above + Beyond Service Co. in Edmond, Okla. The $20 million business assigned one person to take charge of following up on estimates that have not been closed, and she’s leveraging Field Pro in ServiceTitan to make the job easier. “All she does is go through the unsold estimates and unsold jobs, every day, day in and day out,” said Sales Manager Vincent Price.
Mattioni’s implementation of Sales Pro has been ‘vital’ to sales success
Greg Scherbak, Director of Sales at Mattioni Plumbing Heating and Cooling, wanted to ensure his team understood and used best practices on service and sales calls, so he turned to ServiceTitan’s AI-powered sales coaching tool, Sales Pro.
Best-in-class Cobalt Service Partners taps ServiceTitan, unleashes powerful collaboration
To be the best, companies are wise to associate with the best, in relationships that make both parties better. Cobalt Service Partners, which has grown to 12 entities in just two years of existence and is backed by Alpine Investors, among the premier private-equity backed commercial contractors in the nation, shares that value with ServiceTitan.
Coach Richard Pitino is the Leader of the Pack
UNIVERSITY OF NEW MEXICO men’s basketball coach Richard Pitino has jammed a lot of life into 41 years. Between growing up as the son of Rick Pitino, one of college basketball’s all-time great coaches, and his own career, Pitino has lived in 15 cities and had three college head coaching jobs. He quips that after gigs in Florida, Minnesota, and New Mexico, his next stop will probably be in Alaska. UNM has no plans to have anything like that happen.
Coach Richard Pitino is the Leader of the Pack
UNIVERSITY OF NEW MEXICO men’s basketball coach Richard Pitino has jammed a lot of life into 41 years. Between growing up as the son of Rick Pitino, one of college basketball’s all-time great coaches, and his own career, Pitino has lived in 15 cities and had three college head coaching jobs. He quips that after gigs in Florida, Minnesota, and New Mexico, his next stop will probably be in Alaska. UNM has no plans to have anything like that happen.
Crain's Notable Latino Leaders Q&A: ‘We have Latinos doing great things in the community'
What can you tell me about your childhood and family background in Chile? I was born and raised in the '80s under the dictatorship of Pinochet. Not that I had a unique experience as it relates to the dictatorship. I grew up in a small country town. It was a very sheltered childhood and everything was controlled. But I had a wonderful childhood. I went to an all-girls Catholic school. I studied journalism at a large university in Concepcion, in the south of Chile.
Meet Crain's 2023 Notable Leaders in Employment and Labor Law
Crain's 25 Notable Leaders in Employment and Labor Law address all of these issues, and more. These attorneys run the gamut of firms and jobs. They are partners, founders and group leaders. They work for larger firms, as well as smaller firms, that bear their name. They have worked through employer-labor disputes, and navigated through workplace safety issues in the pandemic in creative and thoughtful ways in what became a politically charged time.
Crain's 2023 Notables in Employment Law Q&A: 'You work to find a way for both sides to win'
What's exciting in the present time and space about your area of the law? What's always exciting about labor and employment is the laws and regulations constantly change. We get to work with our clients very closely to navigate the changes, and they count on us to keep them current and develop effective and creative solutions when problems arise. This leads to us having very close client relationships Businesses had to figure what to do in real time.
Introducing Crain's 2023 Notables in Education Leadership
Mandela’s words come to life in the work done by Crain’s 30 Notables in Education Leadership, who are about teaching, learning, researching and studying. This year’s group includes an assistant professor researching artificial intelligence to help treat cancer patients and an executive whose life work is ensuring all local children have access to affordable preschool. There are principals, CEOs, deans, directors and vice presidents representing universities, schools, organizations and museums.
Crain's 2022 Notable Leaders in Education Q&A: "We can really change the world"
— Pat McManamon Artificial intelligence (AI) scares some people. How can it help in medicine? Where are you on the timeline between starting research and implementing what you’ve learned? We have a lot of exciting data that we’ve generated, data showing which patterns are relevant and how accurate the models are. Now we are in the process of testing it more widely. We are trying to get it integrated to clinical trials, but we’re not in them yet.
Crain's 2023 Notable Leaders in Accounting & Consulting Q&A: 'We all can contribute'
Sign up for free email news alerts and stay connected to important business news straight to your inbox. Click below to see everything we have to offer. Subscribe Today Don't miss the chance to get the biggest news first! Stay connected to Northeast Ohio business news in print and online SUBSCRIBE Connect with Us Our Mission For 40 years, Crain’s Cleveland Business has been the trusted source for business news and information for Northeast Ohio’s top executives and business owners.
Introducing 2023 Notable Leaders in Accounting & Consulting
Several of our honorees discussed the increase of diversity in their workplaces. As Rachel Wojtkun of Grant Thornton said: “These actions are advancing my organization by creating an environment where everyone can bring themselves to work, and a more diverse workforce will ultimately grow our firm and community.” They also discussed the profession’s recognition of the different needs of today’s workforce, acknowledging that the days of paper balance sheets and entries in pencil may be fading.
Crain's 2022 Notable Executives in Technology Q&A: 'Tech enables a business, supports people'
What IT challenges have you had to address at Koinonia? I started in the fall of 2019, and when COVID hit, we had two months to convert from a place where all the work happened to one where some work could easily happen elsewhere. A lot of us have the same stories, but it took us a little more work, because we were behind in terms of technology. We've also tried to support the people in the front line report information back about clients with some very challenging disabilities.
When NFL Cowboys Were Treated as Criminals
Two days after the assassination of President John F. Kennedy in Dallas on November 22, 1963, the Dallas Cowboys played the Browns in front of angry, anguished and hostile fans in Cleveland. Many blamed Dallas, a hotbed of far-right extremism in the early 1960s, for JFK's death—and by extension the city's National Football League team. “We did not feel welcome throughout the United States, no matter where we played, for quite a while,” Pettis Norman, a Cowboys tight end, recalled years later.
Crain's 2022 Notable Executives in Diversity, Equity and Inclusion Q&A: 'We need all voices to promote DEI'
What does diversity and inclusion mean to you? It means creating a space in the world where everybody has equal access to opportunity and the chance to find their way to success. More than 3,500 people attended the town halls. We learned there is a passion and commitment to DEI at Kent State, and everyone is at a different level of understanding. We need to meet people where they are. For some, it might mean joining a book club. Others might want to sit on a task force.
Introducing Notable Executives in Diversity, Equity and Inclusion
The challenge comes in ensuring that the voices of those in leadership positions are speaking clearly on the importance of DEI. “Not just cognitively, but also in their spirit and in their hearts,” Robertson said in an interview on the Clinic website. “Otherwise, it’s too easy for bias to creep in.” Which is why those featured in Crain’s Notable Executives in Diversity, Equity and Inclusion program are so important in the community. They are not just talking some talk.
2022 Notable Immigrant Leaders Q&A: 'People are attracted to a sense of place'
Talk about how historic preservation can drive a city's economic well-being. Every project we do, we conduct economic impact studies to determine what we are bringing to the community over and above preserving a cool and culturally important old building. We rely on private and public equity, as well as state and local tax and incentive programs. We want to be sure we're using that properly. Time and again, we've proven that even with small projects, there is a payback to everyone involved.
2022 Notables in Finance Q&A: 'Our mission is to make lives better'
Randy Carver has survived childhood cancer, the crash of a plane he was piloting, a heart attack, a skydiving accident — and more. But all those experiences only made him more determined to enjoy life and do something good for people. The CEO and president of Carver Financial Services uses what the company calls holistic financial planning to help clients via individualized service and human interaction. How did all your personal challenges make you who you are today?
Crain's 2022 Notables in Law Q&A: ‘You have to respect all your team members'
Adrian Thompson's grandparents moved from Louisiana to Ohio in the Great Migration, settling in a town that was then called Chicago Junction (now Willard), Ohio. The Baltimore & Ohio Railroad needed laborers, so Thompson's grandparents signed on, at first living in camp cars. Thompson's father served in the Montford Point Marines in World War II, then worked for the railroad for 40 years.
2021 Notable Marketing Executives Q&A: 'Art can affect all of us'
Caroline Guscott grew up making frequent treks with her family from Lakewood to the Cleveland Museum of Art. Guscott now works as marketing director at the venerated Cleveland institution, a job she calls a dream come true. Do you love art, or do you love marketing? I love both. I remember going to the St. James library when I was in second grade, and I took out a book on Paul Gauguin.
2021 Notable Entrepreneurs Q&A: ‘There is so much talent here'
Kristie Beck joined Proformex as chief operating officer in May 2018 and six months later was named chief executive officer. Based in downtown Cleveland, Proformex strives to improve the life insurance industry with data aggregation and analytics designed to help financial advisers and life insurance brokers monitor policies they've sold.
2021 Notable Residential Real Estate Agents Q&A: 'My focus is to lead with a humble heart'
Life came at Candice Eberhardt fast in 2020. In July, the woman who opened her own real estate firm in 2012 traveled to Johns Hopkins Hospital in Baltimore for a six-hour procedure to remove an invasive, but benign, brain tumor. Four months off and a strong will to recover had her back in late 2020. Eberhardt proudly says she has now made a 100% recovery. You are the president-elect of the Akron-Cleveland Association of Realtors and will be the first minority president in 2022.
How the Only Woman in Baseball Hall of Fame Challenged Convention-and MLB
Effa Manley, the only woman in the National Baseball Hall of Fame, was an advocate for Black athletes, a passionate supporter of baseball in the Negro leagues, a champion for civil rights and equality…and far ahead of her time. In an era when few women were involved in sports management, Manley was the do-everything business manager for the Newark Eagles of the Negro National League.
When the College Football Stars Played NFL Champs
From 1934-1976, the NFL’s preseason tradition included The Chicago Charities College All-Star Game, a game featuring college standouts against the league champion. The last game in the long-forgotten series, played mostly at Soldier Field in Chicago, was forgettable: a 24-0 victory by the Pittsburgh Steelers in a deluge.
Ben Tate of Cleveland Browns bristles at Johnny Manziel media horde
Jun 3, 2014 Pat McManamonESPN Staff Writer Close Covered Browns, Cleveland sports since 1998 Previously worked at Fox Sports Ohio, AOL Fanhouse, Akron Beacon Journal/Ohio.com Cleveland native, proud father of two daughters BEREA, Ohio -- Cleveland Browns running back Ben Tate reiterated Tuesday that Johnny Manziel receives too much attention too soon in his career. "I feel like it," Tate said after the Browns' offseason practice. "He hasn't played a down in the NFL yet. So ... I don't know ...
Browns depth chart: Needs remain even after an active week in free agency
The first wave of free agency has come and gone, and the Cleveland Browns have been surprisingly active. New general manager Andrew Berry added a right tackle and tight end early, then added several more pieces over the next few days — with four of the additions on defense coming on one-year contracts. Meanwhile, the Browns lost linebackers Joe Schobert and Christian Kirksey and have watched safety Damarious Randall and receiver Rashard Higgins test the market.
The Athletic’s inaugural Cleveland Hall of Fame Class of 5
We don’t offer tailored gold jackets or enshrinement rings. No lengthy induction speeches must be crafted for our nonexistent ceremony. And there will be no busts. From Wayne Garland to Andre Rison to Anthony Bennett, the fans of Cleveland have seen enough. But we at The Athletic want to give our city a virtual sports Hall of Fame as good as any in the nation.
Trade tree: Jack Conklin’s six degrees of separation with the Cleveland Browns
Jack Conklin gained a special spot in Cleveland Browns lore this week. The Browns’ new right tackle is part of a six degrees of separation tale that seems only to happen to the Browns. He was the player the Tennessee Titans traded up to select eighth overall in the 2016 draft. The team the Titans traded with to get to that spot: the Browns. The way the Browns got that pick: They traded with Philadelphia to move out of the second spot, which allowed the Eagles to take quarterback Carson Wentz.
First and 10: Needs at linebacker, tackle and safety dominate Browns offseason
1. Free agents, pro days and workouts seem a little less important today than they were a week ago. With the NBA and NHL putting its season on hiatus and medical professionals giving serious warnings about the coronavirus, it seems wise that the NFL take a step back. Delaying free agency and the draft would not be that large an inconvenience. The NFL is in its offseason, and the Browns already joined a number of teams to reduce the number of scouts and coaches on planes. The games matter.
Letting Joe Schobert test free agency does not make the Browns better
There are reasons for decisions, and consequences once they are made. The consequence of one recent decision by the Browns did not make the team better. Not in the short run. What it did was create another need on an already needy team. The Browns’ decision to cut off negotiations with linebacker Joe Schobert and allow him to test free agency creates a hole at middle linebacker, and it weakens a shaky linebacker corps. The Browns can explain allowing Schobert to hit the free-agent market March 18.
First and 10: On tackles, tight ends and Browns’ latest approach to free agency
1. Here’s what new Cleveland Browns general manager Andrew Berry had to say at the combine this week about how his regime will approach free agency: “ … it means being opportunistic. It may not mean that on the first day, we’re going to be really, really heavy spenders every year, but if we identify players that fill a need, fit the offensive or defensive profile and then fit the off-field profile, we’re not going to be afraid to strike.” 2. Interpret that how you will.
Assessing the next contract of linebacker Joe Schobert
When the Browns assess Joe Schobert, do they see C.J. Mosley, Blake Martinez, Jaylon Smith or Jordan Hicks? Those evaluations will be part of the analysis the Browns and Schobert’s agents must process as they weigh Schobert re-signing prior to free agency or allowing him to hit the market in March. A decision on Schobert is one of the more interesting facing the new regime. Schobert has been a reliable, smart player for the Browns since he was drafted in 2016.
Which path will Baker Mayfield’s career take?
It’s simple truth to say that Baker Mayfield had a tough season in 2019. But it’s not enough to leave it there. The Cleveland Browns’ second-year quarterback had a season not often seen in the last 21 years in the NFL. His stats in some key categories put him in company with players like Ryan Leaf and Joey Harrington.
Interpreting offensive coordinator Alex Van Pelt’s first Browns news conference
BEREA, Ohio – Alex Van Pelt was both soft-spoken and pointed in his introductory news conference Wednesday. Which, if you think about it, is a unique blend of traits. The Cleveland Browns new offensive coordinator did drop a Mozart and Metallica reference, but he also bluntly discussed the ways in which Baker Mayfield can improve from a second season when his interceptions rose and completion percentage dropped.
Andrew Berry puts first touches on Browns; next up big contracts, combine
In just one year, the Cleveland Browns have gone from an offseason of hype to an offseason of wonder. With the NFL Scouting Combine workouts just more than a week away, the Browns are a six-win team with needs at more than one position. The offseason buzz of a year ago has faded into the murkiness of seeing the direction a(nother) new regime decides to take.
By the numbers: The cost of Myles Garrett’s suspension
Myles Garrett had high hopes for 2019 — for himself and his Cleveland Browns team. Garrett openly talked about being the NFL’s defensive player of the year and just before the season posted an essay on The Players’ Tribune titled “We’re Here.” It was his way of saying the Browns had arrived. Obviously, things did not go as planned. The Browns won just six games, the same number Garrett missed after he was suspended for hitting Steelers quarterback Mason Rudolph in the head with Rudolph’s helmet.
Live Browns Q&A with Pat McManamon at noon ET Tuesday
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‘You had to be twice as good’: Architect Robert Madison broke racial barriers, built Cleveland’s sports palaces
SHAKER HEIGHTS, Ohio — Robert Madison can relate the exact length of the main truss that goes under the roof of Rocket Mortgage FieldHouse, home of the Cleveland Cavaliers. He knows the placement and angle of every seat and railing at FirstEnergy Stadium, home of the Cleveland Browns. He understands with great precision how the open corners of the stadium affect the wind. And he has a little secret about how he tried to give the Browns a boost when his firm, Robert P.
‘Lift as you climb’: The Cleveland legacy of Larry Doby, Bill Willis and Marion Motley
CLEVELAND — America celebrates firsts. Though in many cases, those who came second played a similarly important role. So it is with three African-American athletes in Cleveland sports history, three men who opened doors, dealt with prejudice and hate and persevered to excellence with grace and dignity. Three men whose sons and grandsons look back on them and say they admired them not for their Hall of Fame ability, but for the men they were.
McManamon: Interpreting the first news conference with Andrew Berry and Jimmy Haslam
The Browns introduced the youngest general manager in NFL history on Wednesday. Andrew Berry returned to the team he worked for from 2016 through 2019. He explained his thinking, discussed his hopes and spoke wisely, logically and with careful thought — with the requisite amount of typical phrases. Berry, 32, had his entire family with him, including his parents, his twin brother, his sister-in-law, his wife, Brittan, and sons Zion and Kairo.
Brad Mills: A baseball life that forged an unshakeable friendship with Terry Francona
This baseball life started on Highway 99 as it heads north through the flat central farming valley of central California en route to San Francisco or Oakland. As a boy as young as 5, Brad Mills and his three brothers rode with their parents as their father made the four-drive from Exeter to Candlestick Park or Oakland-Alameda Coliseum to see the Giants or A’s. En route, Dad would talk baseball, the players, the stars, how they played the game and what made them major leaguers.
McManamon: Decision on Kareem Hunt’s future a test of Browns culture
In separate incidents early this offseason, Kareem Hunt and Odell Beckham Jr. left folks scratching their heads. Which raises a question: Is this really the way the Browns want Kevin Stefanski and Andrew Berry to start their tenure? First, Beckham was seen in several social media posts doing some quirky things after LSU beat Clemson for the collegiate national championship. Beckham was either over-celebrating his school’s win, or acting in a bizarre manner. Or both.
An analytics view of the Browns roster, and possible moves for new GM Andrew Berry
With Andrew Berry returning to Cleveland as the Browns general manager, the plan that Jimmy Haslam and Paul DePodesta embarked on in early January is solidified. DePodesta and Berry figure to “align” well with new coach Kevin Stefanski. In this new regime, decisions will not rely solely on traditional scouting but will include more input from data and statistical study. What does that mean practically?
What avenue will Kevin Stefanski take in building his offensive coaching staff?
CLEVELAND — Kevin Stefanski acknowledged Wednesday night that he might not hire an offensive coordinator. Which would be interesting. It’s important to note that nothing has been decided. The new Browns coach is still in the hiring weeds. “It’s not like we’ve said we’re not hiring an offensive coordinator,’’ Stefanski said. “We’re just trying to work through it and make sure we add the right people.’’ How would a staff look that didn’t have an offensive coordinator? “I don’t know,” Stefanski said.
The Browns and free agency: How a new regime might spend its money
The Browns have yet to hire a general manager, but with alignment should come clearer focus. The John Dorsey days of heavy emphasis on traditional scouting and “real football players” have passed, with scouting now supplemented more strongly by algorithms and data. How that plays out will be interesting, but it is this approach that did lead to trades out of the picks in the draft that produced two playoff quarterbacks — Carson Wentz and Deshaun Watson.
First and 10: Kevin Stefanski heads to Disney World; coach change fatigue; and analytics
1. Cleveland Browns Introductory Press Conference No. 283,491 since 1999 came and went this week. We are happy to confirm, via sources, that it all went off without significant incident or injury. New coach Kevin Stefanski took over the most unstable job in sports and addressed the media with poise and presence. He has a great family and especially cool/cute kids who deserve a dog and trip to Disney World. Stefanski was not afraid to answer a question, and he addressed most of them well.
Live Browns Q&A with Pat McManamon at noon ET Thursday
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Fritz Pollard Alliance calls for NFL to make changes to address ‘abysmal’ record in diversity hirings
Those advocating for a more diverse NFL are fed up. The Fritz Pollard Alliance released a pointed statement this week decrying the last two NFL “hiring seasons,” saying the lack of diversity hiring by NFL teams is “a reminder of the dark periods of civil rights history.” Led by executive director Rod Graves, the alliance called on the league to go beyond what it has been doing and take tangible steps to develop plans to increase the hiring of people of color in leadership positions.
Alignment matters: Kevin Stefanski fits in the structure built by Paul DePodesta, Jimmy Haslam
The hiring of a new coach mandates he be given time to do his job, to see how it goes. Mike Holmgren used to say he never objected to criticism, just please don’t rip the team before games are played. Benefit of the doubt and all that stuff. So let’s give new Browns coach Kevin Stefanski time and space to establish his program and do his job. Let’s see what offense he brings. How he helps Baker Mayfield. Let’s see his level of discipline and accountability and choice of movie theater T-shirts.
The case for Josh McDaniels to coach Browns
The Browns coaching search plods forward, with three interviews this week to go with the five that have already taken place. The list of candidates is lengthy, diverse and varying. There is a young defensive guy in Robert Saleh (49ers coordinator) and an experienced defensive guy in Jim Schwartz (Eagles coordinator). There are coordinators who guided offenses in different ways — Brian Daboll in Buffalo, Eric Bieniemy in Kansas City, Kevin Stefanski in Minnesota and Greg Roman in Baltimore.
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