Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile
Articles by Bradley Staats
Formas sorprendentes de reducir la rotación de personal en puestos de trabajo de alta presión y alta especialización
Si usted es director de un hospital o sistema de salud en Estados Unidos, las siguientes cifras deberían hacerle reflexionar. Solo en 2024, más de 287,000 enfermeras y enfermeros dejaron sus puestos, y casi 1.6 millones aseguran que tienen intención de irse en los próximos cinco años. La explicación habitual sobre la rotación de personal en enfermería es sencilla: están sobrecargados de trabajo y agotados.
Surprising Ways to Reduce Turnover in High-Pressure, High-Skill Jobs
SKIP TO CONTENT If you are a leader of a U.S. hospital or healthcare system, the following numbers should give you pause. In 2024 alone, more than 287,000 staff nurses left their positions, and nearly 1.6 million say they intend to leave within five years. When a nurse leaves, the cost goes far beyond recruiting and onboarding. Hospitals lose continuity of care, unit-level know-how, and the working relationships that help high-stress clinical units function well.
Sanità: la collaborazione vincente
SISTEMI SANITARI Sanità: la collaborazione vincente Retailer e sistemi di assistenza sanitaria possono offrire cure migliori se decidono di farlo assieme, coordinando i servizi complementari per aiutare i clienti e rispondere meglio ai bisogni di aziende e assicurazioni Robert S. Huckman, Vivian S. Lee, Bradley R. Staats
Retailers and Health Systems Can Improve Care Together
Idea in Brief The Problem Health systems are struggling to address the megachallenges facing health care: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care. A Solution Forge partnerships with retailers, which have largely focused on providing consumers with a convenient way to obtain basic care for one-off services such as taking a throat culture, treating an ear infection, or administering a flu vaccine.
Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department
IdiomacatalàDeutschEnglishespañoleuskarafrançaisgalegoitalianoportuguêsromână
How Will Amazon Approach U.S. Primary Care?
Amazon’s recent announcement of its deal to buy One Medical for $3.9 billion generated a wave of speculation on how the tech giant might transform primary care in the United States. Will it build a health care system that is as easy to access as Amazon’s website — one that offers products and services at the click of the button?
How Algorithms Could Improve Primary Care
Automated clinical algorithms promise to transform primary care. Clinical algorithms specify the steps of a clinical process, leading from inputs such as a patient’s diagnosis to outputs such as recommendations for medication, further diagnostic testing, imaging, or even specialty referrals. Once automated, they direct the care process without real-time clinician input.
Between Home and Work: Commuting as an Opportunity for Role Transitions
Across the globe, every workday people commute an average of 38 minutes each way, yet surprisingly little research has examined the implications of this daily routine for work-related outcomes. Integrating theories of boundary work, self-control, and work-family conflict, we propose that the commute to work serves as a liminal role transition between home and work roles, prompting employees to engage in boundary management strategies.
Seeing Oneself as a Valued Contributor: Social Worth Affirmation Improves Team Information Sharing
Julia Lee Cunningham, Francesca Gino, Dan Cable and Bradley Staats Abstract Teams often fail to reach their potential because members’ concerns about being socially accepted prevent them from offering their unique perspectives to the team.
How to learn anything: Focus on the process, not the outcome
Recently, at a baseball game, my eldest son came to the plate with the bases loaded and one out against a hard-throwing but wild pitcher. Most of the team was either striking out or walking. He ripped a pitch, but unfortunately it went straight to the shortstop, who fielded it on one hop and, given how hard it was hit, easily turned a double play from second base to first base. My son’s response was not one of grudging acceptance that he had done everything right but gotten unlucky.
How to Motivate Busy Physicians to Give More Flu Shots
HBR Staff/MirageC/Getty Images Figuring out how to get more people to get an annual flu shot is a pernicious problem in the United States: Since 2010, the proportion of American adults who get a flu shot has not risen above 46%, and it hit a low for that period of 37% in 2017. The direct medical costs of the flu are in the tens of billions of dollars each year, and the societal cost runs much higher due to millions of hours of missed work and billions of dollars in lost earnings.
If Learning Is So Important, Why Do We Struggle With It?
In a world where the only constant is change, learning determines our individual and organizational success. So, why don’t we put a greater emphasis on making learning part of everyday life? Learning is a behavioral science, but it’s our behavior that often makes it hard to learn. The good news is we have the power to change our behavior.
Hot Right Now: New Natural Health Superstars
The new natural health superstars Searching for new plant-based supplements and products to help you feel (and look) your best? Here’s what’s popping up that just might be worth a try—after consulting your health care practitioner, of course! Cannabidiol, aka CBD, is all over the natural health scene right now. Because CBD is anti-inflammatory, it’s moving beyond supplement bottles and into skincare products too. Research shows it may fight acne! Vegan collagen boosters are here to stay.
If You Dread Deadlines, You're Thinking About Them All Wrong
As a time management coach, I work with many individuals who dread deadlines. Some of them meet their deadlines but only by becoming enormously frazzled and working late, which compromises their peace of mind and their work-life balance. Others end up missing deadlines entirely. This makes them feel guilty for the negative impact not only on themselves but also on their team members and projects. Deadlines can be a struggle — but they don’t have to be.
Your Desire to Get Things Done Can Undermine Your Effectiveness
I have two kinds of problems: the urgent and the important. The urgent are not important, and the important are never urgent. —Dwight D. Eisenhower President Eisenhower was not alone: In their work lives, people routinely feel pulled between tasks that demand immediate attention and tasks that are important, the ones that bring them closer to achieving their long-term goals.
800-CEO-READ Business Bestsellers for August 2018
1. Uncensored: My Life and Uncomfortable Conversations at the Intersection of Black and White America 2. Never Stop Learning: Stay Relevant, Reinvent Yourself, and Thrive 3. Subscribed: Why the Subscription Model Will Be Your Company's Future - And What to Do about It 4. Growth IQ: Get Smarter about the Choices That Will Make or Break Your Business 5. The Power of a Positive Team: Proven Principles and Practices That Make Great Teams Great 6.
3 Productivity Tips You Can Start Using Today
When a major product is about to launch or your team is scheduled to make an important presentation, it’s easy to ride the wave of deadline-induced adrenaline spikes and push yourself to work every waking moment. But of course that’s not sustainable, and we inevitably crash. So how can you make productivity habitual and lasting? The first step is to understand that productivity means optimizing your entire life, not just work.
Stop Doing Low-Value Work
In the past, time management experts would recommend that you divide up your work into A tasks, B tasks, and C tasks. The concept was to do the A tasks first, then the B tasks, then the C tasks, when you can get to them. If priorities changed, you just changed the order of your As, Bs, and Cs. Doing all aspects of a job seemed possible then, if you just followed some basic time management rules. That kind of thinking ended during the recession of 2007-2009.
Don’t Just Dive Into Action: Stop to Think First
Colombia's goalkeeper David Ospina concedes a penalty goal against England in the World Cup. Surprisingly, research suggests that a goalie’s best strategy in blocking penalty kicks may be not to move at all. As we’ve seen in recent weeks, some of the most dramatic moments of the World Cup are the penalty kicks, when the outcome of an entire match can rest on a showdown between the shooter and the goalie. In a penalty kick, the ball is placed 11 meters from the goal line and centered on the goal.
Change Your Focus To Succeed At Any Job
What job will you have in two years? In 12? While you can’t predict the future, you can ponder what research says about staying in one job long term (you probably won’t) and preparing for the jobs of the future (you absolutely must). In his book Never Stop Learning: Stay Relevant, Reinvent Yourself, and Thrive , Bradley R. Staats points out that we’re in a learning economy, so we can’t just be knowledge workers: we have to be learning workers, too.
How to learn anything: Focus on the process, not the outcome
Recently, at a baseball game, my eldest son came to the plate with the bases loaded and one out against a hard-throwing but wild pitcher. Most of the team was either striking out or walking. He ripped a pitch, but unfortunately it went straight to the shortstop, who fielded it on one hop and, given how hard it was hit, easily turned a double play from second base to first base. My son’s response was not one of grudging acceptance that he had done everything right but gotten unlucky.
Never Stop Learning: Stay Relevant, Reinvent Yourself, and Thrive
Keep learning, or risk becoming irrelevant. It's a truism in today's economy: the only constant is change. Technological automation is making jobs less routine and more cognitively challenging. Globalization means you're competing with workers around the world. Simultaneously, the internet and other communication technologies have radically increased the potential impact of individual knowledge.
How to Manage an Employee Who Cries Easily
Most managers feel uncomfortable when employees cry during business conversations. Many of us may recall a time we’ve cried at work, but for some people it’s not a rare occurrence. Some individuals seem to react excessively to disappointment or challenge, with repeated bouts of apparent sadness or fear accompanied by tears, shaking, or reddening. If you manage someone who tears up easily, you may find yourself leaving important topics or issues unaddressed to avoid upsetting them.
When Presenting, Remember to Pause
After several high school and college courses, a few classes at Berlitz, and numerous trips to France and Italy, I have developed enough facility in their languages to get by in their restaurants, hotels, and shops, but not nearly enough to have full conversations. However, I have also developed a taste for French and Italian cinema, and so my Netflix queue is populated primarily by such films.
Does Doing the Same Work Over and Over Again Make You Less Ethical?
One of the many things managers worry about is employees breaking the rules. Evidence suggests that such behavior is widespread, and it can have devastating consequences. Companies have tried many different ways to limit unethical behavior, from creating codes of conduct to implementing ethical training. But these interventions are often criticized for being ineffective. This may be because they’re too direct.
Never Ask ‘Does That Make Sense?’
Just as a chef is attuned to the subtleties of flavor and trends in the culinary arts, a presentation coach is attuned to the subtleties of language and trends in the communication art. One trend I’ve noted recently is the expression, “Does that make sense?” often used by a speaker during a conversation — or a presenter during a presentation — to check whether the listener or audience has understood or appreciated what the speaker has just said.
3 Productivity Tips You Can Start Using Today
When a major product is about to launch or your team is scheduled to make an important presentation, it’s easy to ride the wave of deadline-induced adrenaline spikes and push yourself to work every waking moment. But of course that’s not sustainable, and we inevitably crash. So how can you make productivity habitual and lasting? The first step is to understand that productivity means optimizing your entire life, not just work.
Your Desire to Get Things Done Can Undermine Your Effectiveness
I have two kinds of problems: the urgent and the important. The urgent are not important, and the important are never urgent. —Dwight D. Eisenhower President Eisenhower was not alone: In their work lives people routinely feel pulled between tasks that demand immediate attention and tasks that are important, the ones that bring them closer to achieving their long-term goals.
Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks
Overview — Managers who use feedback processes often assume that employees will respond to them with dutiful efforts to improve. This study finds that negative feedback instead causes employees to reshape their networks in order to shore up their professional and personal identity. This reshaping lowers performance—a result at odds with the goal of performance feedback. Many organizations employ interpersonal feedback processes as a structured means of informing and motivating employee improvement.
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
Overview — Employees facing increased workloads usually tackle easier tasks first. This study tests the performance implications of such prioritization. Findings show that it happens because people feel positive emotions after task completion, yet it could hurt long-term performance. Workloads could be structured to help employee development as well as organizational performance. How individuals manage, organize, and complete their tasks is central to operations management.
Reclaim Your Commute
Every day, millions of people around the world face long commutes to work. In the United States alone, approximately 25 million workers spend more than 90 minutes each day getting to and from their jobs, and about 600,000 “mega-commuters” travel at least 90 minutes each way, according to the U.S. Census Bureau. In the United Kingdom, the average round-trip commute takes 54 minutes (up from 45 minutes in 2003), and in most of the world’s major cities, from Milan to Manila, it’s over an hour.
How to Manage Scheduling Software Fairly
Starbucks workers recently scored a point against the machine. After a lengthy New York Times story, the company decided to adjust some of their controversial scheduling practices, eliminating “clopening” — when workers are required to close at night and re-open in the morning — and requiring at least a week’s notice of upcoming schedules.
Does Doing the Same Work Over and Over Again Make You Less Ethical?
Does doing the same task over and over trigger more automatic decision making and make employees’ more likely to behave unethically? New research finds that working on the same task may lead to more rule breaking, while switching back and forth between even a few tasks may lead to less.
Making Experience Count: The Role of Reflection in Individual Learning
Making Experience Count: The Role of Reflection in Individual Learning How do organizations learn? In this paper, we build on research on the microfoundations of strategy and learning to study the individual underpinnings of organizational learning. We argue that once an individual has accumulated experience with a task, the benefit of accumulating additional experience is inferior to the benefit of deliberately articulating and codifying the previously accumulated experience.
Management Science: INFORMS
The design and use of standard processes are foundational recommendations in many operations practices. Yet, given the demonstrated performance benefits of standardized processes, it is surprising that they are often not followed consistently. One way to ensure greater compliance is by electronically monitoring the activities of individuals, although such aggressive monitoring poses the risk of inducing backlash.
Your Desire to Get Things Done Can Undermine Your Effectiveness
I have two kinds of problems: the urgent and the important. The urgent are not important, and the important are never urgent. —Dwight D. Eisenhower President Eisenhower was not alone: In their work lives people routinely feel pulled between tasks that demand immediate attention and tasks that are important, the ones that bring them closer to achieving their long-term goals.
Preparing the Self for Team Entry: How Relational Affirmation Improves Team Performance
By 2013, the U.S. wireless industry was in the midst of a costly transition. As consumers began to embrace more sophisticated mobile devices, the industry's four main players spent heavily to improve their infrastructures for providing reliable high-speed data services. T-Mobile, the smallest of the four major carriers, lacked the scale of its competitors and risked falling further behind in the contest for market share.
The Powerful Way Onboarding Can Encourage Authenticity
Most organizations want to hire employees to perform a set of tasks. So they advertise the available job, offer a competitive compensation package, and a queue forms. The queue is made up of people who need money to pay for their living expenses, such as food and rent. In a model like this, the job is just a means to an end. When a new employee is hired under this typical scenario and shows up the first day, the company tells her what work needs to be done and shows her how to act.
Why Organizations Don’t Learn
Idea in Brief The Problem Even companies dedicated to continuous improvement struggle to stay on the path. Research suggests that’s because of deeply ingrained biases: We focus too much on success, take action too quickly, try too hard to fit in, and depend too much on outside experts. The Impediments These biases manifest themselves in 10 conditions that impede learning.
The Employer-Led Health Care Revolution
It spearheaded a collaborative effort in Portland, Oregon, that included two health systems, a plan administrator, and a major government employer. So far the Portland collaborative has reduced treatment costs for certain medical conditions by 24% to 49%, improved patient satisfaction, and eliminated over 10,000 hours’ worth of waste in the two health systems’ business processes. So the company decided to try a novel approach.
Developing Employees Who Think for Themselves
When we talk to managers about what their workers are lacking, we hear a common refrain: “We need employees who can think, not just follow orders.” The complaint is usually followed by an observation about how the world is changing too quickly to predict customers’ demands, or that competitors are at their throats. The only way to thrive, or even survive, these managers conclude, is to find workers who can co-create value with customers and constantly improve operations.
The Remedy for Unproductive Busyness
Raise your hand if you feel busy. Keep it up, still, if you think the busyness is hurting your productivity. If your hand is still up, then you should keep on reading. It’s very easy to succumb to the temptation of staying busy even when it is counterproductive: It is the way our brains are wired. But there is a remedy that we can employ to translate that predisposition into productivity.
It’s the Weekend! Why Are You Working?
If you are like us, you often find yourself working on weekends and are criticized by somebody (your spouse, a friend, a colleague) who thinks there is something inherently wrong in spending some time over the weekend on work-related activities. Do they have a point? We thought there might be some truth to their criticism. And since we are scientists, we’ve looked for empirical data that would help us understand this phenomenon (and ourselves).
The Microwork Solution
Idea in Brief “Impact sourcing” is a promising new way to promote economic progress in developing regions. The idea is to hire and train people at the bottom of the pyramid to execute digital tasks like transcribing audio files and editing product databases. Like microfinancing, impact sourcing aims to create meaningful work for the poor, and because it addresses real needs of first-world companies, it could reach a large scale. Samasource is a leader in this field.
Lean Knowledge Work
The Toyota Production System is arguably the most important invention in operations since Henry Ford’s Model T began rolling off the production line. It has spawned numerous approaches to improving operations, all based on the same principles: relentless attention to detail, commitment to data-driven experimentation, and charging workers with the ongoing task of increasing efficiency and eliminating waste in their jobs.
Show More
loading
Actions
Is this you?
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.Get in touch with Bradley
Contact Bradley, search articles and posts on X, monitor coverage, and track replies from one place.
Learn more about Muck Rack